KLM - Archive (social media)

2019
03
September
2019
| 14:51 Europe/Amsterdam
Are we robots? Or are we human? Intern Merle went behind the scenes of our social servicing department!   ...
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2018
02
October
2018
| 15:35 Europe/Amsterdam
As of today, it will be very easy for all KLM passengers in Messenger to see whether their hand baggage is of the correct size. KLM Royal Dutch Airlines is using Augmented Reality (AR) for this new service. ...
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26
July
2018
| 06:05 Europe/Amsterdam
KLM is pleased to announce its latest digital service on the Google Assistant. Google launched its Dutch version of the Google Assistant today. Customers can now search easily for KLM flights by giving spoken instructions in Dutch. KLM is once again ...
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2017
19
December
2017
| 13:45 Europe/Amsterdam
KLM Royal Dutch Airlines is taking the next step in using artificial intelligence (AI) within its social media service. KLM worked with AI frontrunner, DigitalGenius, to add automated answers to general repetitive questions from customers without the...
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07
November
2017
| 17:51 Europe/Amsterdam
As of today, KLM Royal Dutch Airlines will offer Facebook Messenger users in Japan, South Korea and South Africa the option of asking questions to service agents via Messenger customer chat on KLM.com. In this way, customers are offered quick and per...
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26
September
2017
| 12:30 Europe/Amsterdam
As of today, KLM customers can book a ticket on Messenger with the help of artificial intelligence. KLM’s new service bot is called BlueBot (BB). On behalf of KLM, BB helps customers on Messenger in a conversational way to book a ticket. With this ki...
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08
September
2017
| 15:52 Europe/Amsterdam
Amstelveen/San Francisco, 5 September 2017 – WhatsApp and KLM Royal Dutch Airlines have started a unique test for a new service on WhatsApp. KLM now offers her customers around the world booking confirmation, check-in notification, boarding pass, fli...
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24
August
2017
| 08:30 Europe/Amsterdam
As of today, KLM Royal Dutch Airlines offers her customers the opportunity to pay for tickets and ancillaries via WeChat Pay on KLM.com and WeChat. KLM is the first non-Chinese airline to offer this payment option on the number 1 social media platfor...
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10
July
2017
| 14:58 Europe/Amsterdam
KLM Royal Dutch Airlines today launched the Schiphol Airport Map, which helps passengers find their way around Amsterdam Airport Schiphol. This new service is accessible via the KLM app (iOS) and via KLM on Messenger, Twitter and WeChat.  ...
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06
June
2017
| 10:00 Europe/Amsterdam
As of today, KLM Royal Dutch Airlines offers her customers around the world booking confirmation, check-in notification, boarding pass and flight status updates in 10 languages on Twitter and WeChat. This makes information easy to find in a single pl...
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2016
30
March
2016
| 15:00 Europe/Amsterdam
As of today, KLM Royal Dutch Airlines offers its customers around the world booking and check-in confirmation, boarding pass and flight status updates via Facebook Messenger. This makes information easy to find in a single place, so it’s available at...
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2015
08
October
2015
| 17:07 Europe/Amsterdam
She was given 24 hours, but Juanita needed only 8 hours to collect the amount needed to cover for her ticket to Canada. Juanita is a Dutch grandmother who has never met her grandson Ace in person, because he lives in Canada. Thanks to KLM’s social me...
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08
October
2015
| 10:40 Europe/Amsterdam
KLM Royal Dutch Airlines is set to become the first airline in the world to open its social media channels for a unique trial project called FlightFunding. Today, Juanita, from the town of Schijndel in the southern Netherlands, will be given 24 hours...
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04
June
2015
| 11:29 Europe/Amsterdam
As of today, KLM Royal Dutch Airlines will be extending its social media portfolio by adding the Korean one-to-few platform Kakao Talk. In line with KLM’s vision of being there where its customers are, Korean customers can now pose any travel-related...
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