KLM Offers 24/7 Service on Kakao Talk


As of today, KLM Royal Dutch Airlines will be extending its social media portfolio by adding the Korean one-to-few platform Kakao Talk. In line with KLM’s vision of being there where its customers are, Korean customers can now pose any travel-related queries 24/7 in Korean.

Adding Kakao Talk to our social media portfolio fits in perfectly with KLM’s social media strategy. Especially because more and more customers want service assistance on one-to-few networks, Kakao Talk represents a valuable addition to KLM’s one-to-many platforms like Facebook and Twitter. 
Tjalling Smit, Senior Vice President E-Commerce Air France KLM

KLM’s new service assists Korean customers with queries ranging from seat selection and ticket rebooking to reservation cancellations and excess baggage. It is available via social media 24 hours a day, 7 days a week. KLM will do its utmost to reply to all queries within an hour and to come up with a solution within 24 hours.

KLM already offers a similar service in 14 different languages on various one-to-many social media platforms like Facebook, Twitter and VKontakte. By first introducing WeChat -a one-to-few platform used mainly in China- and now Kakao Talk, used by over 100 million people worldwide, KLM is broadening and strengthening its existing social media portfolio.