KLM’s Schiphol Airport Map – our latest mobile service for passengers
KLM Royal Dutch Airlines today launched the Schiphol Airport Map, which helps passengers find their way around Amsterdam Airport Schiphol. This new service is accessible via the KLM app (iOS) and via KLM on Messenger, Twitter and WeChat.
Many KLM passengers transfer from one flight to another at Schiphol. The Airport Map is an efficient and user-friendly service to help them find their way.
The Schiphol Airport Map consists of a floor plan featuring all the different gates. All sorts of other KLM facilities are also marked on the map, including check-in desks, lounges, kiosks and transfer desks. Passengers will also find general Schiphol facilities on the map, including toilets, shops, workspaces and meditation areas.
How does it work?
The passenger’s location is marked as a dot on the floor plan, making it easy for them to judge how far they are from their gate. The dot is only visible to the app user and is not shared via social media. The service will initially be rolled out in the KLM App (iOS systems only), Messenger, Twitter and WeChat. The service will be made available on these platforms over the next few weeks. For more information, please visit airportmaps.klm.com.
The Schiphol Airport Map extends a helping hand to KLM passengers during their trip. By making this service available via the KLM app and via social media, we add a new dimension to our digital strategy. KLM wants to be where its customers are. The service is currently only intended for passengers travelling via Schiphol, but other airports will soon be added.
KLM on social media and mobile devices
Since 2009, KLM has built a reputation as a pioneer and trendsetter in the field of social media services and campaigns. KLM has more than 25 million fans and followers on various social media (figures from June 2017). Via Facebook, Messenger, Twitter, LinkedIn, WeChat and KakaoTalk, KLM receives more than 100,000 notifications a week, 16,000 of which are queries or remarks. These are all answered personally 24/7, in nine different languages, by our social media team, which consists of 250 agents, making it the biggest in the world.
The KLM app has been downloaded 2 million times on iOS and Android systems. Every day, around 85,000 people access the app, which can be used to book a flight, check in online, download a boarding pass, reserve a seat, and receive the latest flight updates. The app aims to ensure greater comfort for passengers before, during and after their trip.