KLM launches four voice-activated services on Google Home


Starting today, KLM Royal Dutch Airlines will offer four voice-activated services in Dutch. Google’s smart speaker and voice assistant, Google Home, is now available in the Netherlands, and KLM is using it to help customers plan and prepare their trips.

Google Home is a voice-activated service. In keeping with KLM’s aim to offer its customers the ultimate travel experience using digital innovation, the company is launching four services for Dutch-speaking customers. Two services are completely new and complement two existing KLM voice services, all of which have been developed using artificial intelligence and KLM technology. The rollout of the services starts from today. All ‘voice’ services will be available in the coming month.

Travel guide

The first new service will help you find a suitable travel destination based on the flight duration, budget, travel date, and travel theme you want. Based on a short dialogue, KLM offers customers three suitable destinations, including a brief description of each one. Following that, customers immediately receive the current ticket prices via a link on their mobile phones.

Departure planner

Using the second new service, KLM tells customers at what time they have to be at Schiphol before departure. This uses a technical connection to Schiphol’s systems (API). The departure planner also advises customers about what time they should leave home, whether by car or public transport.

Searching for flights and help with packing

One of the existing KLM voice services on Google Home helps customers search for and book flights. Furthermore, KLM already provides its customers with personal advice about how to pack their baggage based on their destination, trip duration, and the local weather forecast.

Consumers are finding and using more and more voice-activated systems in their daily lives. Smart speakers are conquering the world even faster than smartphones. In keeping with our pioneer spirit, we are presenting the latest advances in voice control to remain at the forefront of service worldwide and make travel as easy as possible for our customers.
Pieter Groeneveld, Senior Vice President Digital Air France - KLM