KLM's reaction to parliament letter and RIVM

“From the beginning, KLM has taken precautionary measures to ensure that it can conduct its operations safely, comfortably and responsibly. The recommendations issued by the Netherlands health authorities RIVM confirm that it is safe to fly. KLM’s flights meet the highest standards of safety and hygiene.

Social distancing is not always possible aboard an aircraft. KLM has provided extra protection for passengers and crew by taking a wide array of measures. The health of all on board is our chief priority. 

Since 11 May, passengers and crew aboard all KLM flights wear face masks (covering mouth and nose), thereby further reducing the minor risks.

Our aircraft will be cleaned even more regularly and contact moments will be kept to a minimum.

KLM has also take various measures before and after boarding at Schiphol. This includes clear communication on social distancing at check in, gates and service/transfer desks. Various services can now only be paid by debit or credit card. Boarding procedures have also been adjusted. KLM will screen passengers for specific flights, with measures differing per destination, ranging from a declaration of health to temperature measurement. This varies depending on laws at the passenger’s destination.

KLM aircraft are equipped with High Efficiency Particulate Air (HEPA) filters, ensuring high-quality, clean cabin air that is regularly circulated. The air in the cabin is replaced every three minutes by the aircraft’s air-conditioning system, with airflows circulating top-down, thereby even further reducing the chance of “horizontal” transmission.

Furthermore, passengers all sit facing in the same direction, which means there is little face-to-face interaction, with seat backs forming a barrier that prevents forward and backward transmission in the cabin.

KLM maintains daily contact with the Netherland authorities, with health specialists attached to the WHO, ECDC and RIVM, as well as the air transport bodies IATA and EASA.”

For further information about measures aboard our flights, please view this video and/or visit