Spanish Service via Facebook and Twitter
As of today, Spanish followers and fans of Facebook and Twitter will be able to communicate in their own language.
Adding Spanish in addition to the existing English and Dutch services, was prompted by the fact that around 329 million people in 21 countries speak Spanish, making it the third most widely spoken language in the world.
The new service will especially benefit Facebook and Twitter fans and followers in Mexico, Argentina, Ecuador, Peru and Spain, as well as Spanish speakers in the US. Facebook and Twitter have proved their worth repeatedly in recent times. Aside from responding to questions communicated by customers, these social media channels can be used to rebook, cancel and/or book extra baggage capacity on flights.
The Spanish service will also be available 24/7. Future plans include expanding the number of languages offered via social media. The response target is to answer questions within the hour and to find solutions within 24 hours.
KLM Royal Dutch Airlines was founded in 1919, making it the world's oldest airline operating under its original name. In 2004, Air France and KLM merged to form AIR FRANCE KLM. The merger produced the strongest European airline group based on two powerful brands names and hubs —Amsterdam Airport Schiphol and Paris Charles de Gaulle. The two airlines collaborate on three core activities while maintaining their own identities — passenger transport, cargo, transport, and aircraft maintenance.
In the Netherlands, KLM comprises the core of the KLM Group which further includes KLM cityhopper and transavia.com. KLM serves 135 destinations using a modern fleet of 157 aircraft and employs over 33,000 people around the world. KLM is a leader in the airline industry, which offers reliable operations and customer-oriented products resulting from its policy of enthusiasm and sustainable innovation.
KLM is a member of SkyTeam, an airline alliance offering a network of 926 destinations in more than 173 countries. The KLM network connects the Netherlands to every important economic region around the world and, as such, serves as a powerful driver for the Dutch economy.