KLM adds Russian and Norwegian to its Social Media Service
Today, KLM starts servicing customers in Russian and Norwegian on social media. KLM Royal Dutch Airlines customers can now post their travel-related questions in no less than nine languages on Facebook and Twitter.
Customers can approach KLM’s social media network — twenty-four hours a day, seven days a week — with questions about issues such as seat selection, rebooking, cancellation, or reserving space for extra baggage. What is more, KLM does everything it can to answer all queries within one hour and find a solution with twenty-four hours.
The addition of Norwegian and Russian allows KLM to offer even better service in those markets. After all, Norway is an extremely important market for KLM. Following the addition of Ålesund last April, KLM now flies to seven Norwegian destinations. And social media are hot in Russia. Many Russians are plugged into Facebook, Twitter and their very own platform, VKontakte (vk.com). It is for this reason that KLM has chosen to provide extra service to its Russian customers on this growing platform. It makes KLM one of the first companies in Russia to use social media as part of its customer service.
KLM now provides service on Facebook and Twitter in nine languages: English, Dutch, Spanish, German, Japanese, Portuguese, Italian, and now Russian and Norwegian as well. To provide even better service to more customers, KLM will continue to expand the number of languages.
KLM Royal Dutch Airlines was founded in 1919, making it the world’s oldest airline still operating under its original name. In 2004, Air France and KLM merged to form AIR FRANCE KLM. The merger produced the strongest European airline group based on two powerful brands and hubs – Amsterdam Airport Schiphol and Paris Charles de Gaulle. Retaining its own identity, the group focuses on three core businesses: passenger transport, cargo and aircraft maintenance.
In the Netherlands, KLM comprises the core of the KLM Group, which further includes KLM Cityhopper, transavia.com and Martinair. KLM serves all its destinations using a modern fleet and employs over 33,000 people around the world. KLM is a leader in the airline industry, offering reliable operations and customer-oriented products resulting from its policy of enthusiasm and sustainable innovation.
KLM is a member of the global SkyTeam airline alliance, offering customers an extensive worldwide network. The KLM network connects the Netherlands to every important economic region in the world and, as such, serves as a powerful driver for the economy.
SkyTeam is a global airline alliance providing customers from member airlines access to an extensive worldwide network offering more destinations, more frequencies and more connectivity. Passengers can earn and redeem Frequent Flyer Miles throughout the SkyTeam network. SkyTeam member airlines offer customers access to over 490 lounges worldwide.