KLM adds Italian to her social media service
From now on, customers of KLM Royal Dutch Airlines can ask their travel related questions also in Italian via Facebook and Twitter.
Customers can use these social media channels twenty-four hours a day, seven days a week for questions such as selecting a seat, rebooking a ticket, cancelling a reservation or making extra baggage reservations. The inclusion of Italian is important, because KLM has an enormous Italian fan base which can be serviced now in their own language. The aim is to answer questions within one hour and provide a solution within 24 hours.
The service on Facebook and Twitter is available in seven languages, in English, Dutch, Spanish, German, Japanese, Portuguese and now also in Italian. KLM plans to expand social media service with more languages in the coming months.
KLM Royal Dutch Airlines was founded in 1919, making it the world's oldest airline operating under its original name. In 2004, Air France and KLM merged to form AIR FRANCE KLM. The merger produced the strongest European airline group based on two powerful brands names and hubs —Amsterdam Airport Schiphol and Paris Charles de Gaulle. The two airlines collaborate on three core activities while maintaining their own identities — passenger transport, cargo, transport, and aircraft maintenance.
In the Netherlands, KLM comprises the core of the KLM Group which further includes KLM cityhopper and transavia.com. KLM serves 135 destinations using a modern fleet of 157 aircraft and employs over 33,000 people around the world. KLM is a leader in the airline industry, which offers reliable operations and customer-oriented products resulting from its policy of enthusiasm and sustainable innovation.
KLM is a member of SkyTeam, an airline alliance offering a network of 926 destinations in more than 173 countries. The KLM network connects the Netherlands to every important economic region around the world and, as such, serves as a powerful driver for the Dutch economy.