KLM statement on incident video
We were shocked by the contents of a video on social media, showing personnel in a KLM vest and work gear cheering at the sight of an aircraft taking off to Morocco. The people in video can be heard making unacceptable comments.
Regrettably, we have had to conclude that at least one Ground Services employee was involved in this video. This behaviour is totally unacceptable. It is contrary to the core values we uphold as a company and as a division. There is no place for this kind of behaviour, neither at KLM nor within the broader airport community. Appropriate action will therefore be taken.