KLM Launches Portuguese Language Service on Facebook and Twitter
Fans and followers of KLM Royal Dutch Airlines on Facebook and Twitter can now reach KLM in Portuguese 24 hours a day, seven days a week.
‘Our strategy is to rapidly expand the number of languages in which we offer our services through social media. The addition of Portuguese was a logical step, because social media has developed strongly in Portugal and, especially, in Brazil. But it won’t stop there. We will be further increasing the number of languages in the near future.’
Customers can use these social media channels 24/7 to put all kinds of travel related questions to KLM. For instance, to select a seat, rebook a ticket, cancel a reservation or make an extra baggage reservation. KLM aims to respond to all customer questions within one hour and provide solutions within 24 hours.
KLM now provides its social media service in six languages. Customers can put their questions to KLM on Facebook and Twitter in English, Dutch, Spanish, German, Japanese and now Portuguese.
For more information, please contact:
KLM Media Relations: firstname.lastname@example.org
KLM Royal Dutch Airlines was founded in 1919, making it the world's oldest airline operating under its original name. In 2004, Air France and KLM merged to form AIR FRANCE KLM. The merger produced the strongest European airline group based on two powerful brands names and hubs —Amsterdam Airport Schiphol and Paris Charles de Gaulle. The two airlines collaborate on three core activities while maintaining their own identities — passenger transport, cargo, transport, and aircraft maintenance.
In the Netherlands, KLM comprises the core of the KLM Group which further includes KLM cityhopper and transavia.com. KLM serves 135 destinations using a modern fleet of 157 aircraft and employs over 33,000 people around the world. KLM is a leader in the airline industry, which offers reliable operations and customer-oriented products resulting from its policy of enthusiasm and sustainable innovation.
KLM is a member of SkyTeam, an airline alliance offering a network of 926 destinations in more than 173 countries. The KLM network connects the Netherlands to every important economic region around the world and, as such, serves as a powerful driver for the Dutch economy.