Amstelveen,
24
September
2010
|
01:00
Europe/Amsterdam

Air France and KLM launch their new mobile websites and free apps

Summary

AIR FRANCE AND KLM LAUNCH THEIR NEW MOBILE WEBSITES AND FREE APPS

-  a world exclusive: possibility to change tickets (only fares which can be adjusted at no extra charge)

-  arranging extra comfortable seats, extra baggage, and more

-  and to book tickets before the end of the year 2010.

Air France and KLM have launched their new mobile websites: mobile.airfrance.com and KLM.com for mobile. Their respective free applications for iPhones are available via the iPhone App Store, and soon as well for BlackBerry’s via BlackBerry App World. With Air France and KLM's mobile websites, available in six languages*, travellers can:

  • for the first time ever worldwide, change tickets that can be modified at no extra charge. Passengers can thus adjust their booking and arrange their new flight in just a few clicks, in case of a change in their schedule.

And of course,

  • check in, also for all those travelling with them**
  • choose their seat on the seat map
  • book their Siège Plus for extra legroom (on the Air France mobile site), or a seat in the Economy

Comfort zone (on KLM.com for mobile)

  • purchase additional baggage allowance at a discount
  • receive their boarding pass by SMS or e-mail, which travellers can either display directly on their mobile phone upon boarding, or print out at the airport
  • if they need to, cancel their check-in at any time up to the latest check-in time
  • consult real-time flight information from their mobile phone and check the departure terminal, or the exact landing time of a flight
  • consult the timetable for the coming year
  • and also access Air France, KLM and Flying Blue contact details worldwide

If they need to check details of their booking, customers can enter their booking code or Flying Blue
membership number to access all their flight details.

"This new mobile offer will considerably facilitate every stage of the trip for customers of both airlines,
giving them increased autonomy and ensuring they are better informed at every stage of their trip",
stated Christian Herzog, Senior Vice President Marketing Air France KLM.

Before the end of the year, new services will be available, i.e., ticket reservation, modification of most
ticket types and consultation of interactive frequently asked questions offering rapid responses to
customers' questions.

“With online services that can be accessed via mobile devices, our customers now have more control
over their journey. We are constantly on the lookout for more online products we can offer in this way,
expanding our service to customers. We will add the ability to book a ticket via KLM.com for mobile
later this year", says Martijn van der Zee, Vice President E-commerce Air France KLM.

* Mobile.airfrance.com offers French, English, German, Italian, Spanish, and Portuguese. KLM.com for mobile offers Dutch, English and German, while French, Spanish and Italian will soon be added.
** If booked under the same reservation number. Additional information is available on airfrance.com, and KLM.com.

Boilerplate

Over KLM
De Koninklijke Luchtvaart Maatschappij is in 1919 opgericht en de oudste, nog onder haar oorspronkelijke naam opererende, luchtvaartmaatschappij ter wereld. In 2004 fuseerden Air France en KLM tot AIR FRANCE KLM. Zo ontstond een sterke Europese luchtvaartgroep, gebaseerd op twee krachtige merken en hubs, Amsterdam Airport Schiphol en Parijs Charles de Gaulle. Met behoud van eigen identiteit richt de groep zich op 3 kernactiviteiten: vervoer van passagiers, vracht en vliegtuigonderhoud.

In Nederland vormt KLM de kern van de KLM Groep waar ook KLM cityhopper en transavia.com deel van uitmaken. KLM bedient al haar bestemmingen met een moderne vloot en is met ruim 33.000 medewerkers wereldwijd actief. Een speler die voorop staat in de luchtvaartindustrie, met een betrouwbare operatie, die met bezieling en op een duurzame manier innoveert in klantgerichte producten.

KLM is lid van SkyTeam, de luchtvaartalliantie die een wereldwijd netwerk aanbiedt aan al haar klanten. Het netwerk van KLM verbindt alle belangrijke economische regio’s in de wereld met Nederland en is daarmee een stimulans voor de economie.

Over SkyTeam
SkyTeam is een wereldwijde luchtvaartalliantie die de klanten van de aangesloten luchtvaartmaatschappijen een uitgebreid wereldwijd netwerk biedt met meer bestemmingen, meer frequenties en meer verbindingen. Passagiers kunnen bij alle SkyTeam Member airlines frequent flyer Miles sparen en besteden. De SkyTeam Member airlines bieden hun klanten meer dan 490 lounges wereldwijd. 

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