KLM Offers German-Language Service on Facebook and Twitter
Fans and followers of KLM Royal Dutch Airlines on Facebook and Twitter can now reach KLM in German.
Now, in addition to English, Dutch and Spanish, KLM offers service in German on Facebook and Twitter — twenty-four hours a day, seven days a week. Customers can use these social media channels to ask KLM for information, rebook tickets, cancel reservations or make extra baggage reservations.
The German-language market is a focus market for KLM. The inclusion of the new service is in line with the company’s strategic aim to provide service through the social media into even more languages in the future. KLM does its best to answer all customer questions within one hour and provide solutions within twenty-four hours.
KLM Royal Dutch Airlines was founded in 1919, making it the world’s oldest airline still operating under its original name. In 2004, Air France and KLM merged to form AIR FRANCE KLM. The merger produced the strongest European airline group based on two powerful brands and hubs – Amsterdam Airport Schiphol and Paris Charles de Gaulle. Retaining its own identity, the group focuses on three core businesses: passenger transport, cargo and aircraft maintenance.
In the Netherlands, KLM comprises the core of the KLM Group, which further includes KLM Cityhopper, transavia.com and Martinair. KLM serves all its destinations using a modern fleet and employs over 33,000 people around the world. KLM is a leader in the airline industry, offering reliable operations and customer-oriented products resulting from its policy of enthusiasm and sustainable innovation.
KLM is a member of the global SkyTeam airline alliance, offering customers an extensive worldwide network. The KLM network connects the Netherlands to every important economic region in the world and, as such, serves as a powerful driver for the economy.
SkyTeam is a global airline alliance providing customers from member airlines access to an extensive worldwide network offering more destinations, more frequencies and more connectivity. Passengers can earn and redeem Frequent Flyer Miles throughout the SkyTeam network. SkyTeam member airlines offer customers access to over 490 lounges worldwide.