KLM adds new features to KLM app with Milestones
KLM Royal Dutch Airlines is presenting its new Milestones feature to the latest version (v. 9.6) of its mobile app. It allows customers to see how often, for how long, and to which destinations they have flown with KLM in their profile. What is more, they can share their personal flight history easily with family and friends through social media. In addition to Milestones, the revamped app offers further improvements for passengers including a more extensive flight status update.
The Milestones feature allows passengers using the KLM app to view a variety of facts and figures about their personal flight history at KLM. For example, they can see how long and how often they have flown, how many destinations they have visited, how many kilometres they have travelled, and how much baggage they have taken. It then allows them to share their personal travel information easily with family and friends. In this way, KLM is responding to people’s growing desire to quantify their personal affairs and share their data on social media.
The new features will be added to the KLM app’s existing line-up, such as booking a flight, checking in online, downloading boarding passes, reserving seats, or paying for baggage. Recently, we launched our Schiphol Airport Map, a digital layout of the airport, so that passengers can find their way around the airport quickly.
Redesigned flight status update
Version 9.6 of KLM's mobile app also contains revamped flight status updates. Using the flight number, passengers can get up-to-date flight information, such as the latest departure and arrival times. If a flight from Schiphol is severely delayed, users can activate a digital snack or meal voucher themselves. The app also offers the possibility to rebook your flight yourself.
With the KLM app in hand, passengers to the United States who qualify for a TSA pre-check can now enter their Known Traveller Number, allowing them to pass the security checkpoint in the US more quickly.
Downloaded millions of times
The KLM app has already been downloaded millions of times and has more than 100,000 active users each day. No fewer than 70% of the app users are logged in permanently and are using the KLM app several times a month. The app’s features are designed to enhance overall comfort before, during, and after the trip.