Elfstedentocht skaters may rebook or cancel KLM tickets for free
If the Elfstedentocht (Eleven Cities Tour) takes place, KLM will – on presentation of a valid entry ticket to the natural ice-skating marathon – offer its customers with KLM tickets bound from or for the Netherlands the option of rebooking their tickets at no extra charge.
The departure dates concerned include the day of the tour itself, as well as the day before or the day after. Customers can rebook for free by registering on KLM’s Facebook page, sending a tweet to @KLM or calling +31(0)20 4747747. A scanned copy of the entry ticket for the tour will suffice.
KLM President & CEO Peter Hartman: “As a genuine Dutch company, KLM wholeheartedly supports the Elfstedentocht. We came up with the idea in response to a post on Facebook from a customer heading off on Honeymoon on Monday who also has an entry ticket.”
KLM listens carefully to its customers 24/7 and they occupy centre stage in relation to KLM’s services. Social media provide a perfect indicator in this respect.
KLM Royal Dutch Airlines was founded in 1919, making it the world's oldest airline operating under its original name. In 2004, Air France and KLM merged to form AIR FRANCE KLM. The merger produced the strongest European airline group based on two powerful brands names and hubs —Amsterdam Airport Schiphol and Paris Charles de Gaulle. The two airlines collaborate on three core activities while maintaining their own identities — passenger transport, cargo, transport, and aircraft maintenance.
In the Netherlands, KLM comprises the core of the KLM Group which further includes KLM cityhopper and transavia.com. KLM serves 135 destinations using a modern fleet of 157 aircraft and employs over 33,000 people around the world. KLM is a leader in the airline industry, which offers reliable operations and customer-oriented products resulting from its policy of enthusiasm and sustainable innovation.
KLM is a member of SkyTeam, an airline alliance offering a network of 926 destinations in more than 173 countries. The KLM network connects the Netherlands to every important economic region around the world and, as such, serves as a powerful driver for the Dutch economy.