Search within KLM
12 results found with keyword:
whatsapp
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22
Apr
2021
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14:00
Europe/Amsterdam
To achieve this, KLM has partnered with the communications company Viasat, which will supply and maintain the necessary technology. Viasat’s Wi-Fi equipment will be installed on a total of eighteen Boeing 737-800s. The schedule calls for this installation to be completed by the end of this yea ...
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12
Dec
2019
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08:00
Europe/Amsterdam
Gen Z and millennials go for Destination Instagram*
Surveys show that half of Gen Z and millennials consider how ‘Instagrammable’ their destination will be when booking. How many “likes” will it generate? The guarantee of taking beautiful holiday snaps is a prerequisite fo ...
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05
Dec
2019
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10:02
Europe/Amsterdam
KLM is committed to connecting with its customers on whatever platforms they prefer. We do so via KLM.com and the KLM app, but also via third-party channels. KLM is also looking into voice-activated options, such as Google Home and Amazon Alexa, and we already offer services via Facebook, Twitter, W ...
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28
Oct
2019
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09:30
Europe/Amsterdam
Starting today, fans of KLM Royal Dutch Airlines can travel comfortably and in style with the limited edition Jet Legs tracksuit trousers. Jet Legs are available through KLM’s Instagram Channel and web shop.
When KLM introduced Jet Legs, it commissioned a study to see what 1,100 Dutch, Germ ...
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26
Jun
2019
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11:00
Europe/Amsterdam
From 26 June, all Alexa users will be able to go in search of the KLM destination best suited to their wishes. KLM’s Travel Guide offers inspiration as well as personal advice in terms of flight duration, budget, travel dates and specifications, such a “city trip” or “beach h ...
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13
Dec
2018
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13:45
Europe/Amsterdam
equests through social media channels each week. More than half come in through WhatsApp.For more info, visit: https://social.klm.com/flightinfo/whatsapp/familyupdates/ KLM on social mediaKLM has been a pioneer in social media services and campaigns since 2009. We have more than 28 millio ...
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26
Jul
2018
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06:05
Europe/Amsterdam
This new KLM service is also available in English from today, which makes KLM one of the first companies in the world to offer a service on this platform in more than one language. KLM’s smart assistant BB, known as Blue Bot, helps customers to find suitable KLM flights. Once the desired fligh ...
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19
Dec
2017
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13:45
Europe/Amsterdam
KLM receives over 130.000 mentions via social media per week. This number has grown since the introduction of WhatsApp as a service channel. A dedicated team of 250 social media service agents personally engages in 30,000 conversations each week. On average, conversations consist of five or six ques ...
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07
Nov
2017
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17:51
Europe/Amsterdam
This pilot with Messenger is a next step in KLM’s social media strategy. KLM wants to be present on the social media platforms used by its customers. Customers frequently use Messenger to ask questions to KLM. The integration of Messenger customer chat into KLM.com makes it even easier to get ...
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26
Sep
2017
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12:30
Europe/Amsterdam
BB is self-learning and has her own personality: helpful, friendly, professional and edgy. She finds her footing in artificial intelligence connected to KLM technology. BB is supported by 250 human service colleagues. Whenever she isn’t able to help customers further, she will refer them to on ...
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