All tickets can be exchanged for a refundable voucher at KLM

Mon, 14 Sep 2020 17:32:49 +0200

Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Customers then have the choice of buying a new ticket with the voucher or requesting a refund.

In recent months, KLM has gradually restored its network, giving customers the chance to reconnect with family, friends and business relations, or to go on holiday.For a full overview of KLM destinations, please click here.KLM customers can click here for specific travel and access requirements at their chosen destination.

Safety remains our chief priority

KLM has, of course, taken a wide array of precautions to ensure that its flights are safe for passengers and staff. Facemasks are obligatory during boarding and throughout the flight, extra hygiene measures have been taken on board, and KLM aircraft are cleaned even more thoroughly. The air on board is constantly refreshed with the aid of HEPA filters.For further information on hygiene measures, please check updates.klm.com or watch this video: https://youtu.be/frPO6b58kcU

KLM will remain constantly alert and responsive to changing circumstances, often prompted by changing measures implemented by authorities in the countries we serve.

Large number of refund requests

No cancellation policy foresaw the scale of travel restrictions imposed on travelers around the world in recent months. Due to these travel restrictions KLM had to cancel large numbers of flights, resulting in a large number of refund requests. Therefore, we need more time than usual to process these numbers. We are catching up quickly. We thank our customers for their understanding and patience.

For more information: https://www.klm.com/travel/nl_en/prepare_for_travel/up_to_date/flight_update/index.htm

KLM adds new features to KLM app with Milestones

Wed, 13 Jun 2018 10:00:27 +0200

The Milestones feature allows passengers using the KLM app to view a variety of facts and figures about their personal flight history at KLM. For example, they can see how long and how often they have flown, how many destinations they have visited, how many kilometres they have travelled, and how much baggage they have taken. It then allows them to share their personal travel information easily with family and friends. In this way, KLM is responding to people’s growing desire to quantify their personal affairs and share their data on social media.

The new features will be added to the KLM app’s existing line-up, such as booking a flight, checking in online, downloading boarding passes, reserving seats, or paying for baggage. Recently, we launched our Schiphol Airport Map, a digital layout of the airport, so that passengers can find their way around the airport quickly.

Redesigned flight status update

Version 9.6 of KLM's mobile app also contains revamped flight status updates. Using the flight number, passengers can get up-to-date flight information, such as the latest departure and arrival times. If a flight from Schiphol is severely delayed, users can activate a digital snack or meal voucher themselves. The app also offers the possibility to rebook your flight yourself.

With the KLM app in hand, passengers to the United States who qualify for a TSA pre-check can now enter their Known Traveller Number, allowing them to pass the security checkpoint in the US more quickly.

Downloaded millions of times

The KLM app has already been downloaded millions of times and has more than 100,000 active users each day. No fewer than 70% of the app users are logged in permanently and are using the KLM app several times a month. The app’s features are designed to enhance overall comfort before, during, and after the trip.

You can download the KLM app for iOS (http://klmf.ly/ios) or Android (http://klmf.ly/android).

KLM Newsroom

All tickets can be exchanged for a refundable voucher at KLM

KLM adds new features to KLM app with Milestones