<![CDATA[KLM Newsroom]]> https://news.klm.com/ en Tue, 08 Sep 2026 19:55:33 +0200 Mon, 29 Sep 2014 16:27:28 +0200 <![CDATA[KLM Newsroom]]> https://content.presspage.com/clients/150_162.jpg https://news.klm.com/ 144 KLM offers 24/7 service in Chinese on Sina Weibo and WeChat https://news.klm.com/klm-offers-247-service-in-chinese-on-sina-weibo-and-wechat/ https://news.klm.com/klm-offers-247-service-in-chinese-on-sina-weibo-and-wechat/36001KLM Royal Dutch Airlines today launched a social media service that will assist customers in Chinese. KLM’s Chinese customers will be able to pose travel-related queries via Sina Weibo and WeChat. KLM already offers customers this service in ten different languages via Facebook en Twitter.

]]>The new service is available 24 hours a day, seven days a week via social media, assisting customers with queries ranging from seat selection and ticket rebooking to reservation cancellations and excess baggage. KLM will do its utmost to reply to all queries within an hour and to come up with a solution within 24 hours.

KLM has opted for Sina Weibo and WeChat because these are very popular social media channels in China.

With this new addition, KLM now offers its social media service in eleven languages: Dutch, English, German, Spanish, Portuguese, Italian, French, Norwegian, Russian, Japanese and Chinese. To better serve ever more passengers, KLM intends to expand its range of languages in the coming period.

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