<![CDATA[KLM Newsroom]]> https://news.klm.com/ en Thu, 10 Sep 2026 01:01:51 +0200 Wed, 16 Oct 2019 12:31:25 +0200 <![CDATA[KLM Newsroom]]> https://content.presspage.com/clients/150_162.jpg https://news.klm.com/ 144 KLM discontinues sale of cigarettes on board https://news.klm.com/klm-discontinues-sale-of-cigarettes-on-board/ https://news.klm.com/klm-discontinues-sale-of-cigarettes-on-board/269565Effective 1 July, KLM Royal Dutch Airlines will no longer sell cigarettes on board its flights. The tax-free range will be extended with other goods, replacing cigarettes.

]]>“We at KLM feel it is no longer suitable to sell cigarettes aboard our flights. KLM supports good health and sportsmanship, which simply cannot be combined with cigarettes. This move reaffirms our pledge to assume our responsibility towards broader society,” said Boet Kreiken, EVP of Customer Experience.

]]> Mon, 12 Mar 2018 12:06:00 +0100 https://content.presspage.com/clients/150_162.jpg?10000 https://content.presspage.com/clients/150_162.jpg?10000 KLM wins Best Airline for Inflight Retail Award https://news.klm.com/klm-wins-best-airline-for-inflight-retail-award/ https://news.klm.com/klm-wins-best-airline-for-inflight-retail-award/73468On Tuesday, KLM won the Best Airline for Inflight Retail Award for the second consecutive year at the Airline Retail Conference in London. British Airways and Scandinavian Airlines were runners-up.

 

]]>This prize for inflight sales is awarded by a panel of experts, who assess criteria such as the selection and presentation of products, inflight customer service and investment in crew training.

The latter has been a point of focus for KLM Inflight Retail & Media in the recent past. This is exemplified by the fourth edition of Boutique Magnifique, which was held last week. This event gives cabin crew an interactive opportunity to familiarise themselves with the products they serve and sell on board.

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