Before the flight
Both during preparation and during the flight, KLM tested various initiatives. In terms of cargo transport, KLM hopes to eventually replace all cargo pallets with lightweight cardboard alternatives. This change saves 150kg of material per flight needed for cargo transport. KLM hopes to save nearly 0.05% CO2 (6 kilotons) annually through this measure (Scope 1 and 3). Additionally, as many electric ground processes as possible are used, and the aircraft is towed to the runway, saving 400 kg of fuel. This tests how it works to tow an aircraft further towards the runway in an operational environment so that the engines can start later.

Optimization of loading weight can also help reduce fuel consumption and CO2 emissions. By distributing the weight on board as optimally as possible, a small lift under the nose is created, resulting in less air resistance and thus a more efficient flight.

Passengers in World Business Class are asked to pre-order their meals. This helps KLM to take exactly the amount of food needed for the flight on board, reducing food waste. Passengers are also encouraged to pack lightly.

KLM has also started advising passengers not to print their boarding passes. This has led to an 84% reduction in printed boarding passes since May 2024.

Onboard initiatives
During the flight, lighter tableware is used in World Business Class, a result of the Challenge in 2022. This saves 5 kg per flight, resulting in an annual saving of 150 tons of CO2 emissions for the entire KLM fleet. Additionally, World Business Class passengers receive a lighter 3D-printed KLM house instead of the regular porcelain KLM houses.

Passengers can also purchase alternative fuel (SAF) onboard the flight, which is normally only available beforehand. The SAF purchased additionally is not on the flight to Singapore but will be used by KLM later. The cabin crew wears a new uniform made from more sustainable fabric from recycled PET and with more stretch, providing more comfort while working on board. The cabin crew also wears the previously implemented KLM sneakers from Filling Pieces.

The Aviation Challenge
The Aviation Challenge is inspired by the historic World’s Greatest Air Race, which ran from London to Melbourne in 1934. The race aimed to make the world more accessible and connect people. Today, the challenges for aviation are no longer in bridging distances but in making operations more sustainable. SkyTeam challenges the participating airlines to conduct regular, commercial flights with as little environmental impact as possible.

Europe
On several European destinations, KLM will fly more frequently this winter. From October 28, there will be six flights per day to Billund and two flights per day to Belfast. Additionally, KLM will fly three times a day to Bilbao and four times a week to Malaga and Alicante. Capacity to Bremen will be increased to four flights per day. KLM will also fly three times a week to Rovaniemi (Finland), up from twice a week last winter.

North America
This winter, KLM will fly to nineteen destinations in North America (Canada, USA, Mexico). In the USA, KLM will fly to Portland three times a week this winter, a new destination taken over from Delta Air Lines. Additionally, KLM will fly five times a week to San Francisco, increasing to a daily flight midway through the winter season. Furthermore, KLM will fly four to five times a week to Edmonton in Canada.

Caribbean and Suriname
KLM will fly daily to Paramaribo this winter, which is one extra flight per week. Sint Maarten will be combined with Port of Spain (Trinidad and Tobago), with frequency increased to five times a week. During the Christmas and spring periods, the number of flights to and from Curaçao will increase.

South America
KLM will fly daily to Argentina, Brazil, Chile, Colombia, and Panama. Buenos Aires will be combined with Santiago de Chile, as it was last year. San José will be serviced four times a week, combined with Liberia (Costa Rica) after the runway maintenance is completed. Additionally, there will be six flights per week to Lima and the combination of Quito and Guayaquil.

Africa
KLM will fly seven times a week to Lagos this winter. Additionally, KLM will fly daily to two destinations in South Africa: Johannesburg and Cape Town. Capacity to Cape Town will be increased from the Christmas period to the end of the winter season with two extra flights per week on Tuesdays and Sundays. There will also be daily flights to Nairobi and Accra. This winter, passengers have the option to fly to three destinations in Tanzania: a daily flight to Dar es Salaam combined five times a week with Kilimanjaro and twice a week with Zanzibar. Furthermore, Kigali in Rwanda and Entebbe in Uganda will be serviced five times a week this winter.

Asia and the Middle East
Capacity to Asia has not yet fully recovered from the COVID pandemic, and due to rerouting around Russia, flights take longer than usual. This winter, the same schedule as last winter will be flown. KLM will fly daily to Shanghai and Beijing and four times a week to Hong Kong. KLM will also fly daily to Tokyo Narita and three times a week to Osaka. Seoul in South Korea will be serviced five times a week. Passengers can fly daily to Bali with a stopover in Singapore. Additionally, KLM will fly six times a week to Jakarta with a stopover in Kuala Lumpur. Bangkok is reachable every day with a daily flight. In India, Delhi and Mumbai will be serviced daily, and there will be a flight to Bengaluru six times a week.

KLM will fly daily to Dubai this winter. The route to Riyadh and Dammam will also be flown six times a week.

Schiphol was a logical starting point because it is KLM’s home base. As the range of the Pipistrel is limited, only four destination airports were possible options. Lelystad Airport was chosen because it is easily accessible, with excellent recharging facilities, top-notch runways, and a fully functioning air traffic control centre.

Insight into logistics and infrastructure

KLM has partnered with EFC and the E-Flight Academy to acquire knowledge about electric flight and to ascertain what impact this technology will have on KLM’s logistics and infrastructure needs. Jolanda Stevens: “Electric flight will also affect flight handling. Electric aircraft have to be recharged, which takes time, and we will need to cooperate with Amsterdam Airport Schiphol and Air Traffic Control the Netherlands to ensure that this mode of flying is not only safe, but also provided with the correct power supply. This two-day event has helped us gain more insight into such matters."

Zero Emission Aviation: backing various technologies simultaneously

The Pipistrel Velis Electro is the world’s first and only certified electric aircraft. The two-seater plane has a flight range of 50 minutes (plus 10 minutes reserve). This means it will not play a part in serving KLM’s network of destinations. However, KLM is researching how electric flight may be incorporated into future operations. Various market experts predict that by 2035 there may be an electric aircraft that can carry 50 to 100 passengers, with a range of 90 minutes (i.e. 400-750 kilometres). The batteries required for such flights are heavy, which is why it would be unrealistic to develop larger aircraft for longer routes, such as between Amsterdam and New York. Stevens: “Looking at the future of zero-emission flights, KLM is backing different technologies and innovations simultaneously. With our sector partners at home and abroad, we’re researching flights powered by electricity, hydrogen and hybrid forms, and assessing how these developments can be accelerated.”
 

KLM’s climate strategy

The responsibilities attached to operating an airline are immense. To reduce our impact on the environment, we need to ensure that future operations are cleaner, quieter, and more fuel-efficient. The route to Zero Emission Aviation is an essential element of our climate strategy. A great deal of work still needs to be done to ensure the success of new technologies, with every piece of the puzzle falling into place. This includes new aircraft, different infrastructure, changes to the way airspace is used, adjustments to airline operations, and, at the heart of it all, the availability of green energy. Intensive cooperation between the players in the value chain is vital, making this an interesting journey with many obstacles and uncertainties. Nevertheless, KLM is doing its utmost to reduce CO₂ emissions with measures that are currently available, which include upscaling the production and use of sustainable aviation fuel and reducing fuel consumption through fleet renewal and increased operational efficiency. We must also continue to improve the integration of different modes of transport, such as air-rail.

About the Electric Flying Connection

The Electric Flying Connection (EFC) is a trade association for electric flight and already has more than 50 members, representing a wide array of companies in the electric flight ecosystem, including airlines (such as KLM), manufacturers of electric aircraft, and aircraft components, flight academies, organizations developing recharging infrastructure, airports and more. The main objective of the EFC is to forge connections between the right, relevant players within the value chain, with a view to advancing the sustainability of air transport.

 Pictures: Arnoud Raeven

KLM has initially introduced this new feature for customers in the Netherlands, the United Kingdom, Germany and the United States. Customers booking their tickets in these countries can now specify that they identify as non-binary. Customers may also ask to forgo the courtesy title altogether and be addressed by name only. If a courtesy title cannot be omitted entirely, the letter “X” will be used in the salutation for these customers. Only adults will have the option of choosing the gender-neutral form of address.

This is only one of a number of steps KLM is taking to move towards a more personalised and gender-neutral approach to customers. For example, customers who have a KLM account or who are members of the Flying Blue loyalty programme can already choose a gender-neutral form of address. Alternative forms of address are being used in other settings as well. Some time ago, KLM started using “passengers” instead of “ladies and gentlemen” in its inflight announcements, for instance. Other processes, including check-in, will be adapted later this year.

By making these changes, KLM is aligning with the experience of passengers booking through partner airlines, such as US-based Delta Air Lines and UK-based Virgin Atlantic, which introduced alternative forms of address in their booking procedures last year. Such changes are also consistent with the policies of the IATA, the global airline industry association.

KLM believes in the power of diversity and inclusion. Our customers come from every corner of the earth and from diverse cultural backgrounds, giving them differing perspectives and requirements. It is very important to KLM that each and every customer feels personally valued and respected. Introducing gender-neutral forms of address should help achieve this and deliver the ideal customer experience to which KLM aspires.

©  KLM/Arnoud Raeven

KLM President & CEO Marjan Rintel is on Aruba and will present the latest Delftware miniature to Agustin Vrolijk, Acting Governor of Aruba, and the Ecury family, tonight at 20:00 local time.

Agustin Vrolijk, acting Governor of Aruba: I congratulate KLM on its hundred-third anniversary. We are extremely proud of our cultural heritage and are therefore very honored that this iconic mansion, the Ecury complex, has been chosen as KLM's next miniature house. We are deeply honored that Aruba's cultural heritage will now travel to all KLM destinations worldwide.

Marjan Rintel, CEO and President of KLM: “I don't know whether the founders of KLM could have imagined back in 1919 that we would still be celebrating the airline’s anniversary 103 years later. This year we are doing so on lovely Aruba, a KLM destination for almost fifty years, where we are kicking off celebrations today marking a centenary of aviation on the island. KLM has had many ups and downs over the past century, but we’ve always marked our anniversary on 7 October, because we want to keep celebrating that KLM is a wonderful company that connects the Netherlands with the world. We should be proud of that.”

The Ecury House
The house is located in Oranjestad and was built in 1929, close to the site where the first aircraft landed on the island almost 100 years ago. It was the home of the esteemed Ecury family, prominent in society and business. Son Nicasio “Dundun” Ecury built his business empire from here and played an important role in the development of aviation on the island. His son, Boy Ecury, studied in the Netherlands and became a resistance hero during the Second World War. He was betrayed and executed in 1944.

The Ecury House has been part of the National Archaeological Museum of Aruba since 2009 and forms the heart of the museum. It was built in 1929 and features a facade with classical elements, Caribbean gingerbread detailing and local decorative elements. This imposing and harmonious ensemble is a unique creation by the architect Dada Picus.

1934: KLM lands on Aruba for the first time
In December 1934, a triple-engine KLM Fokker F-XVIII, christened “the Snip”, flew from Amsterdam to Curaçao in seven days, stopping in Marseille, Alicante, Casablanca, Porto Praia, Paramaribo and La Guaria. This was KLM's very first transatlantic flight and it was only possible because of the various stopovers, modifications to the aircraft's cabin and the absence of passengers. The purpose of the flight was to station an aircraft in the Antilles. The Snip touched down on Aruba for the first time on 23 December. Scheduled service between Curaçao and Aruba began on 19 January 1935, which was the first flight operated by KLM’s West-Indian Branch (WIB). KLM began operating scheduled direct service between Amsterdam and Aruba on 11 February 1974.

Centenary of aviation on Aruba
Next year marks the 100^th anniversary of the first flight’s arrival on Aruba. Since then, the airline industry has connected Aruba – also known as “One Happy Island” – with the rest of the world and fuelled its local economy, which now revolves largely around tourism. Aruba Airport welcomes around 2.5 million passengers annually and has grown significantly over time.

About the KLM Delftware miniature houses
Since the 1950s, KLM has been presenting Delftware miniature houses filled with Bols Dutch genever to World Business Class passengers on intercontinental flights. The miniatures are replicas of historic buildings in the Netherlands and abroad and are sought-after collectors' items. Since 1994, KLM has added a new miniature to its collection every year on the anniversary of its founding, 7 October.

This is the second time in KLM's history that a Delftware miniature is based on a building outside the Netherlands. On KLM's 85th anniversary, the airline presented a replica of the distinctive Penha Building in Curaçao.

Evelyn Wever-Croes, prime minister of Aruba: “At Schelpstraat No. 42, there is a house with the year “Año 1929” on the façade. The rear of this house borders on the Noordstraat (now known as John G. Emanstraat). When this house was build in the 1929, its the owners, the Ecury family, could not have guessed that one of the 13 children born there would end up becoming a war hero, far from home. Even before it was restored to its former glory, the Ecury House was always iconic. One always admired it in passing. Everyone knew the house. We, the younger generation, feel a bond with the history of this house, because we know the children, grandchildren and great-grandchildren of the original occupants. The Ecury House forms a single entity with the adjacent Cas di Mamachi, which dates from 1911. However, the Ecury House, with its impressive façade and colonnade, is visually dominant. It casts an indelible image on one’s retina.”

Ronella Croes, CEO, Aruba Tourism Authority: “We are immensely proud that KLM has based its latest miniature house on a building on Aruba, more so because the Ecury family home was chosen. Doing so acknowledges the productive relationship we have had with KLM for many decades, as well as our shared history. Thanks in part to KLM, international tourism is thriving here, allowing us to build invaluable relationships. Choosing the Ecury family home as the model for its Delftware miniature house also spotlights our cultural heritage and brings it to the attention of a wider public. We hope this will encourage current and potential travellers to come to Aruba and explore our unique Caribbean culture.”

Joost Meijs, CEO, Queen Beatrix International Airport Aruba: “I couldn’t imagine a better way to kick off next year’s anniversary, celebrating 100 years of aviation on Aruba, than with this gift from KLM; adding an Aruban house to their collection of Delftware miniatures. This miniature marks KLM's 103rd anniversary and is a great prelude to the centenary celebrations in 2023, which will involve the entire community. We are very proud that KLM has chosen the Ecury House, one of Aruba's most cherished heritage sites. It will add an Aruban flavour to KLM's collection of miniature houses, safeguard and promote the importance of our cultural heritage, and help us achieve our cultural aim of sustainable development on the island.”

Anne Witsenburg, Director, Monuments Fund of Aruba: “It has long been the wish of Monuments Fund Aruba that KLM would model one of its miniatures on a building in Aruba. We feel deeply honoured that it has chosen such a fine historic landmark to showcase in this special way. The house has features of many different styles of architecture, including that of the Netherlands. KLM’s 103^rd miniature house highlights the ties within the Kingdom and our shared past. We have studied the history of aviation on Aruba and recognise that it has brought us freedom and economic progress. We are grateful that KLM provides us with a daily physical connection with the Netherlands and that it has made our wish come true.”

KLM is one of the first airlines in Europe that offers the functionality to store the boarding pass to the Google Pay app. Boarding passes automatically pop up on a phone a couple of hours before the flight. A similar functionality was already available to users of the iOS KLM app, via Apple Wallet.

Starting today, the new feature is available for KLM app users in countries such as United Kingdom, USA, Spain, Germany, and Brazil. Google announced that Google Pay will come available globally in due time, so KLM expects it does not take too long before it will be available to users in The Netherlands.

KLM app downloaded millions of times

The Google Pay functionality has been added to the KLM app’s existing line-up, such as booking a flight, checking in online, and downloading boarding passes. Soon the option to buy Wi-Fi on board the aircraft will be added together with CO2 compensation possibilities. The KLM app has already been downloaded millions of times and has more than 100,000 active users each day. No fewer than 70% of the app users are logged in permanently and are using the KLM app several times a month.

From 31 March 2019, KLM will begin operating flights between Amsterdam Airport Schiphol and Boston on Wednesdays, Fridays and Sundays. The Airbus A330-300 flights will have 30 seats in World Business Class, 40 seats in Economy Comfort Class and 222 seats in Economy Class. From 1 July 2019, a fourth weekly flight will be operated on Mondays. The departure and arrival times are as follows:

• KL0617 departs from Amsterdam Airport Schiphol at 17.00 CET, arriving in Boston at 18.30 local time.

• KL0618 departs from Boston at 22.00 local time, arriving at Amsterdam Airport Schiphol the following day at 10.35 CET.

More about Boston
Boston lies 300 kilometres north of New York and is the largest city in the state of Massachusetts. Renowned as the home of Harvard University, Boston is one of the oldest and richest cities in the United States with an economy that revolves around financial services, insurance, education, and high-tech manufacturing and research. The city’s Museum of Fine Arts opened in 1876 and now boasts no fewer than 450,000 works of art, making it one of the world’s most comprehensive museums.

In this video, Arnold’s great-grandson, accompanied by two KLM stewardesses, comes to pick “Grandpa Nol” up for an unforgettable flight, making a dream come true after 83 years!

Service schedule on intercontinental flights
The new service will be introduced on the following nine destinations on 1 July 2018: Bonaire (via Aruba), Entebbe (via Kigali), Fortaleza, Osaka, Hong Kong, Vancouver, Seoul, Rio de Janeiro and Houston. From the start of our winter schedule on 28 October, the service will be available on all our intercontinental flights. The flights are subdivided into daytime and night-time flights, but also into three different distance zones, namely:

• Short-range intercontinental flights;
• Medium-range intercontinental flights;
• Long-range intercontinental flights.

The overall service will be adjusted per zone, so that it best coincides with the biorhythms of passengers. Passengers will, as always, be served a range of alcoholic and non-alcoholic beverages aboard every flight.

Why this new Economy Class service?
The new collective labour agreement for our cabin crew includes a clause that one less crewmember will be assigned on many intercontinental flights. Consequently, a more efficient Economy Class service is required. By better utilising the space on meal trays, trolleys can be stocked with more trays, ensuring that passengers are served more quickly. The new service is also more in line with passengers’ wishes, in that the amount of food and drinks served remains the same, while the quality of the service improves.

Sustainable catering
KLM strives to ensure that its inflight catering is as sustainable as possible. On all flights, UTZ-certified or Fairtrade chocolate and coffee is served. On all flights out of Amsterdam, KLM exclusively serves chicken and egg products that are certified and have been produced in an animal-friendly manner. For these efforts, KLM has won the Good Egg Award and the Good Chicken Award. Wherever possible, sustainable catering is provided on flights to Amsterdam as well.

The new intercontinental Economy Class concept has also been devised with sustainability in mind. The new trays and cutlery are lighter than before, which helps to reduce CO₂ emissions. In addition, the paper placemat on the tray has been removed, which means millions fewer sheets of paper are required annually.

• East London, Cape town, Durban and George from Johannesburg
• Durban also from Cape town

You can find more information about our flights to South-Africa on our website. 

The syndicate includes 12 leading banks. ABN AMRO and Rabobank acted as Coordinators. Bank of China, Bayerische Landesbank, Citigroup, Industrial and Commercial Bank of China and ING bank joined the transaction as Bookrunning Mandated Lead Arrangers. BNP Paribas, Crédit Agricole Corporate and Investment Bank, Groupe Crédit Mutuel-CIC, HSBC and Lloyds bank participated in this credit facility as Mandated Lead Arranger. Rabobank remains the Facility Agent.

Sustainable biojet fuel contributes significantly to making aviation more sustainable, but is still two to three times more expensive than fossil fuel. Södra, Sweden’s largest cooperative of forest owners, based in Växjö, will be the first non-Dutch partner in the KLM Corporate BioFuel Programme. Together with Södra and the City of Växjö, KLM and SkyNRG will also investigate the feasibility of producing biojet fuel in the region around Växjö.

CO₂ compensation on the Växjö route
As it is not yet possible to fly entirely on sustainable biojet fuel, KLM and Växjö Småland Airport are joining forces to pay jointly for the total CO₂ compensation for flights to and from Växjö. The money will go to the reforestation initiative CO2OL Tropical Mix in Panama, a ‘Gold Standard for the Global Goals’ project. The project converts degraded meadows into mixed forests by planting a mix of native tree species and some exotic species. In addition, the project’s activities create long-term employment thereby providing a sustainable source of income for the local population.

Växjö
Växjö is the capital of the Kronoberg region located in the south of Sweden. The city has an entrepreneurial climate and a renowned university. It is surrounded by beautiful nature, offers a wide range of outdoor activities, and has an excellent gastronomic reputation.

You can find more information about thise new destination on our Växjö page.

Call your Mom, visit your Mom!
Not only will these video conversations bring families together, they will also deliver the best imaginable Mother’s Day present: a ticket to visit your Mom. KLM will be giving away three tickets to the children who called their mothers the longest. The longer you call your mother, the greater your chances become of winning a ticket that will bring you back together. The three winners will be announced on 12 May 2018, the day before Mother’s Day.

The “Call your Mom” platform
From KLM’s platform, people can make video calls to their mothers. It will be possible to do so from a desktop or mobile device. Create an account and then invite your mother to make a video call. The platform then measures the length of your call with your mother. A system will be used to ensure that calls are actually made. This system will not save any personal data.

Strategic cooperation with GOL
Fortaleza was chosen as KLM’s third destination partly due to the cooperative relationship already in place with Brazilian carrier GOL. GOL’s strategic location, economic and tourist development, and new air links to major cities in northern and north-eastern Brazil make Fortaleza an attractive destination for KLM. KLM’s partner Air France will also be operating flights from Paris to Fortaleza as of today.

Three weekly flights using Airbus A330-200 equipment featuring the new World Business Class
The flights on Thursdays and Saturdays will be operated using Airbus A330-200 equipment with 18 seats in Business Class, 35 seats in Economy Comfort and 215 seats in Economy Class. A third weekly flight will be added on Mondays as of 2 July 2018.

• Flight KL 707 will depart from Amsterdam Airport Schiphol at 12:50 hours and arrive at 17:20 hours in Fortaleza.
• Flight KL 708 will depart from Fortaleza at 19:50 hours and arrive back in Amsterdam at 10:00 hours the following day.

KLM is currently equipping all its Airbus aircraft with a new interior in World Business Class, and the Economy Class is being renewed in a number of Airbus A330-200 aircraft. By November 2018, KLM’s World Business Class will boast only full-flat seats to its intercontinental destinations.

KLM currently serves two other Brazilian destinations: seven times a week to both Sao Paulo and Rio de Janeiro.

You can read more about the Fortaleza destination in the March edition of KLM’s iFly Magazine. You can download the below factsheet about Fortaleza in the download box on the upper left side of this page. 

* From May to the start of July 2018 twice a week and from 2 July onwards, adding a third weekly flight.

Do you want to know more about the pick-up of a new Embraer? Take a look at our vlogs about the test flights and the ferry flight back to the Netherlands.

In October, the coffee will also be available for KLM staff in the Netherlands.

Dutch cooperation

For more information about Jacobs Douwe Egberts Professional, see www.jacobsdouweegbertsprofessional.nl.

Mrs Pellerin, currently Chief Executive Officer at Korelya Capital, was previously a Minister for Culture & Communications and Secretary of State for Foreign Trade & Tourism in the French Government.

The five Spring wines were selected by KLM’s own Wine Panel for World Business Class. The panel tests the wine’s quality, paying special attention to the change in taste that occurs at high altitude.

KLM enjoys bringing its passengers in touch with the richness of the Dutch culture through its products and services. The partnership between the Activin Wine Group and the Rijksmuseum contributes towards this aim.

On the Dining in Business Class page, you can find more information about the offering on board. You can also take a look at the special wine menu. 

KLM is the first European airline that will fly with the new Boeing 787-10. The first airplane will be delivered in June, 2019. The new Dreamliner is an extended version of the already operating Boeing 787-9.

KLM World Business Class
KLM is constantly striving to improve customer experience. This is exemplified by JAMCO’s Venture seats, which offer passengers greater personal space and comfort, with full-flat recline and an 18.5-inch entertainment screen. Another new feature is the “Do not disturb” button on the armrest, which passengers can turn on and off at will. The middle seats in WBC have a movable partition, allowing passengers to opt for maximum privacy or for an optimum shared travel experience.

Aisle is directly accessible
There will be 38 World Business Class seats aboard these new aircraft. All of these seats will offer direct access to the aisle. The new seats will be KLM-branded, based on a design created in cooperation with Hella Jongerius.

JAMCO Group
The JAMCO Group is a Japanese corporation serving the aviation industry. It has divisions for aircraft interiors, aircraft components, aircraft maintenance, and aircraft seats. JAMCO was established in 1955 and is a longstanding supplier of Boeing and Airbus. JAMCO supplies the galleys installed aboard KLM’s long-haul fleet.

About TripAdvisor
TripAdvisor, the world's largest travel site, enables travelers to unleash the full potential of every trip. With over 600 million reviews and opinions covering the world's largest selection of travel listings worldwide – covering approximately 7.5 million accommodations, airlines, attractions, and restaurants -- TripAdvisor provides travelers with the wisdom of the crowds to help them decide where to stay, how to fly, what to do and where to eat. TripAdvisor also compares prices from more than 200 hotel booking sites so travelers can find the lowest price on the hotel that's right for them. TripAdvisor-branded sites are available in 49 markets, and are home to the world's largest travel community of 455 million average monthly unique visitors, all looking to get the most out of every trip.

KLM invests in fleet renewal
Once again in 2018, KLM will continue to invest in the renewal of its fleet to meet its customers’ needs and wishes. The Orchidee is the second Boeing 787-9 Dreamliner to arrive in 2018. KLM will take possession of its next Dreamliner in August.

The Boeing 787 creates less ambient noise, consumes less fuel, and gives off fewer carbon dioxide emissions. It brings us ever closer to our aim to reduce CO₂ emissions by 20% in 2020 compared to 2011. The Dreamliner is built mainly of carbon fibre composite which can be cut easily, so the manufacturing process creates less waste.

It also offers numerous advantages in terms of passenger comfort. The increased cabin air pressure helps passengers to arrive at their destination feeling well rested. And all passengers have access to WiFi during the flight.

Last Episode
KLM is still looking for a special travel story for the last episode of “The Journey.” Through podcast.klm.com, we are asking listeners to share their personal travel stories.

Innovation
KLM is constantly developing innovative forms of communication. Podcasts are growing in popularity around the world, and KLM sees them as an exceptional way of establishing contact with passengers.

The Embraer aircraft also perfectly coincide with KLM’s sustainability policy. Owing to their advanced features, the Embraer jets burn less fuel, which means they emit less CO₂. The fuel consumption of the new E175+ aircraft is an impressive 22% lower than that of the Fokker 70s they replaced.

Europe’s largest Embraer fleet
KLM Cityhopper has the largest Embraer fleet in Europe. Since KLC phased out its last Fokker aircraft, its fleet has consisted entirely of Embraers. KLM currently uses its “E-jets” to operate around 300 short-haul flights a day, mostly to European business destinations. The E190 has 100 seats, while the E175+ has 88 seats.

With the three new arrivals, the fleet will consist of a total of 48 aircraft. In April 2018, KLC will take delivery of the 49^th Embraer, which is the last of the current order.

With the ‘bottle of warmth’ campaign, KLM hopes to increase her brand awareness in the Chinese market. KLM will keep organizing similar campaigns in the future with the goal to conquer the hearts of her clients ‘at first flight’. How? Through distinguishable thoughtful and caring services.

Baggage

The Olympic team’s baggage was specially labelled in South Korea. It then passed through security, was put in separate containers, and taken aboard the KLM aircraft. The containers were loaded onto a lorry at Schiphol, which followed the athletes’ bus to the Olympic Stadium. The remaining passengers on flight KL854 left the aircraft in the usual way, through a boarding bridge to the gate.

KLM is the NOC*NSF’s preferred carrier.