KLM understands and respects what its staff, and hence the FNV and other unions, find important. KLM’s labour contract proposal therefore addresses, among other things, the wishes of the FNV regarding policy for older staff, salaries and permanent contracts.

The four other unions previously indicated that they would present the outcome of the July labour contract negotiations to their members. They see no reason to organise protest action.

From 1 October 2014, all FB Ivory members will receive a 50% discount on the first piece of hold baggage when booking a KLM ticket to a European destination. This will then cost them EUR 7.50 for a one-way trip when checking in online, and EUR 15 if they check in at the airport.

In line with the usual range of alternatives open to customers, KLM also offers its passengers the option of covering the hold-baggage fee with FB Miles.  FB Ivory members can cover the baggage fee with 1500 FB Miles per flight via My Trip on KLM.com. In this way, KLM continues to reward customer loyalty.

The new policy for FB Ivory members applies for all tickets issued on or after 1 October 2014. Naturally, customers always have the option of travelling without hold baggage when flying Economy Class to European destinations.  

BlueBiz participants and other contracted corporate clients will not be charged.

KLM is launching this renewed business model within Europe in response to changing customer behaviour: many existing passengers already travel without hold baggage in Europe. What’s more, passengers increasingly want to ‘customise’ their journeys. This can be achieved through paid options including seat choice, more legroom (Economy Comfort) and, in time, paid lounge access. Customers are free to choose.