<![CDATA[KLM Newsroom]]> https://news.klm.com/ en Tue, 08 Sep 2026 07:44:26 +0200 Wed, 24 Oct 2018 15:07:23 +0200 <![CDATA[KLM Newsroom]]> https://content.presspage.com/clients/150_162.jpg https://news.klm.com/ 144 KLM launches four voice-activated services on Google Home https://news.klm.com/klm-launches-four-voice-activated-services-on-google-home/ https://news.klm.com/klm-launches-four-voice-activated-services-on-google-home/306269Starting today, KLM Royal Dutch Airlines will offer four voice-activated services in Dutch. Google’s smart speaker and voice assistant, Google Home, is now available in the Netherlands, and KLM is using it to help customers plan and prepare their trips.

]]>Google Home is a voice-activated service. In keeping with KLM’s aim to offer its customers the ultimate travel experience using digital innovation, the company is launching four services for Dutch-speaking customers. Two services are completely new and complement two existing KLM voice services, all of which have been developed using artificial intelligence and KLM technology. The rollout of the services starts from today. All ‘voice’ services will be available in the coming month.

Travel guide

The first new service will help you find a suitable travel destination based on the flight duration, budget, travel date, and travel theme you want. Based on a short dialogue, KLM offers customers three suitable destinations, including a brief description of each one. Following that, customers immediately receive the current ticket prices via a link on their mobile phones.

Departure planner

Using the second new service, KLM tells customers at what time they have to be at Schiphol before departure. This uses a technical connection to Schiphol’s systems (API). The departure planner also advises customers about what time they should leave home, whether by car or public transport.

Searching for flights and help with packing

One of the existing KLM voice services on Google Home helps customers search for and book flights. Furthermore, KLM already provides its customers with personal advice about how to pack their baggage based on their destination, trip duration, and the local weather forecast.

]]> Wed, 24 Oct 2018 15:00:00 +0200 https://content.presspage.com/uploads/162/500_klmlanceertvierspraakgestuurdedienstenopgooglehome.jpg?10000 https://content.presspage.com/uploads/162/klmlanceertvierspraakgestuurdedienstenopgooglehome.jpg?10000 KLM’s Augmented Reality hand baggage check now available in Messenger https://news.klm.com/klms-augmented-reality-hand-baggage-check-now-available-in-messenger/ https://news.klm.com/klms-augmented-reality-hand-baggage-check-now-available-in-messenger/303251As of today, it will be very easy for all KLM passengers in Messenger to see whether their hand baggage is of the correct size. KLM Royal Dutch Airlines is using Augmented Reality (AR) for this new service.

]]>From now on, the service is widely available for iPhone users (6s or above) in KLM’s Messenger. KLM’s AR hand baggage check uses a transparent, virtual KLM suitcase that is placed in reality on an actual suitcase to indicate whether the dimensions are appropriate for overhead compartments. This makes it easy for passengers to check, in the comfort of their home, whether their hand baggage is of the correct size. Earlier this month, the service was launched in the KLM App (iOS).

AR technology next step on Messenger

Earlier this year, Messenger announced that it would make AR technology available in closed beta on its platform. KLM is now one of the few companies worldwide to build an experience using AR in Messenger. KLM will continue to develop and improve the service in the future, so that it grows in line with the latest AR technology available.

To try the new experience, go to KLM on Messenger. You can find the AR hand baggage check in the menu under Plan & Book.

The video below shows how the AR hand baggage check works.

]]> Tue, 02 Oct 2018 15:35:39 +0200 https://content.presspage.com/uploads/162/500_klm039sarhandbagagecheck.jpg?10000 https://content.presspage.com/uploads/162/klm039sarhandbagagecheck.jpg?10000 KLM launches Augmented Reality for hand baggage check https://news.klm.com/klm-launches-augmented-reality-for-hand-baggage-check/ https://news.klm.com/klm-launches-augmented-reality-for-hand-baggage-check/299991As of today, it will be very easy for passengers with a telephone camera to see whether their hand baggage is of the correct size. KLM Royal Dutch Airlines is using Augmented Reality (AR) for this new service.

]]>KLM App downloaded millions of times

The KLM App has already been downloaded millions of times and has more than 100,000 active users each day. No fewer than 70% of the app users are logged in permanently and use the KLM app several times a month. The app’s features are designed to enhance overall comfort before, during and after the trip.

The AR hand baggage check has been added to the existing functionalities of the KLM App, including up-to-date flight information, booking a flight, checking in online, downloading boarding passes or reserving specific seats. The app was also recently launched in the Airport Map, a digital map of no less than 24 different airports enabling passengers to find their way around quickly. With “Milestones”, passengers can use the KLM App to find out all sorts of useful information and tips with respect to their personal KLM flight history. Should a flight from Schiphol be significantly delayed, users also have the option of activating a digital snack or meal voucher. What’s more, the app even makes it possible for you to rebook your flight yourself.

You can download the KLM app for iOS (http://klmf.ly/ios) or Android (http://klmf.ly/android).

De KLM Houses App: https://itunes.apple.com/us/app/klm-houses/id371664245?mt=8

]]>KLM’s AR hand baggage check uses a transparent, virtual KLM suitcase, which indicates the permitted dimensions for hand baggage on board. AR technology makes it possible for a virtual image to be placed in reality and to be used interactively. This makes it easy for a passenger to check at home whether their hand baggage is of the correct size. The hand baggage check is available in the KLM App for iOS users.

KLM at the forefront of AR

The KLM App uses Apple’s AR technology. KLM is also one of a group of leading companies that use Apple’s Augmented Reality-technology to provide customer services in the KLM App. KLM will continue to develop and improve the service in the future, so that it grows in line with the latest AR technology available.

KLM Houses App with AR

This handy new service follows on from other successful KLM AR initiatives, such as the 360-degree display of a Dreamliner aircraft in the KLM App. The KLM Houses App has also gone live with a new AR application. Using iOS11, it is now possible to experience the story of Anthony Fokker’s House 98 through Augmented Reality! Click on the blue aircraft icon and fly along “in reality” with different Fokker model aircraft.

 

]]> Fri, 07 Sep 2018 11:00:00 +0200 https://content.presspage.com/uploads/162/500_arbag-collection.jpg?10000 https://content.presspage.com/uploads/162/arbag-collection.jpg?10000 KLM launches Messenger customer chat on KLM.com https://news.klm.com/klm-launches-messenger-customer-chat-on-klmcom/ https://news.klm.com/klm-launches-messenger-customer-chat-on-klmcom/244979As of today, KLM Royal Dutch Airlines will offer Facebook Messenger users in Japan, South Korea and South Africa the option of asking questions to service agents via Messenger customer chat on KLM.com. In this way, customers are offered quick and personal service when booking tickets, changing bookings or in case they have baggage-related questions. KLM is one of the first airlines in the world and one of a select group of companies taking part in the pilot for this chat service in collaboration with Messenger. 

]]>This pilot with Messenger is a next step in KLM’s social media strategy. KLM wants to be present on the social media platforms used by its customers. Customers frequently use Messenger to ask questions to KLM. The integration of Messenger customer chat into KLM.com makes it even easier to get a personal answer from KLM, which can be reread at any given time.

The small-scale pilot will be available in Japan, South Korea and South Africa, with agents communicating in Japanese, Korean and English. Customers can use Messenger customer chat via a ‘chat now’ button that will appear on relevant KLM.com pages when a service agent is available. The pilot will serve to guide further roll-out of the service in the future. In six Western European countries, KLM already has a direct chat service via KLM.com, available via the website itself. The new chat service via Messenger is a next step in KLM’s social media integration.

KLM social media pioneer

KLM is the world’s first airline offering customers the option of receiving travel documentation and flight status updates via WhatsApp, Messenger, Twitter and/or WeChat. Since 2009, KLM has gained a reputation as a pioneer in the field of social media services and campaigns. KLM has more than 25 million fans and followers on various social media platforms. KLM is mentioned more than 130,000 times a week on these platforms, of which 25,000 are questions, which receive personal replies from more than 250 service agents – the world’s largest social media team. KLM offers customers 24/7 support via WhatsApp, Facebook, Messenger, Twitter, LinkedIn, WeChat and KakaoTalk (South Korea) in nine different languages and in Italian during office hours.

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