<![CDATA[KLM Newsroom]]> https://news.klm.com/ en Tue, 08 Sep 2026 17:53:53 +0200 Tue, 02 Jun 2015 09:18:23 +0200 <![CDATA[KLM Newsroom]]> https://content.presspage.com/clients/150_162.jpg https://news.klm.com/ 144 Aruba Happy Flow launched at Aruba Airport https://news.klm.com/aruba-happy-flow-launched-at-aruba-airport/ https://news.klm.com/aruba-happy-flow-launched-at-aruba-airport/73052An innovative passenger process, unique in the worldA unique and innovative passenger pilot project was launched today at Aruba Airport:Aruba Happy Flow.The signal for the official launch was given by Aruban Prime Minister Mike Eman inthe presence of Minister of Justice Arthur Dowers, Minister of Tourism Otmar Oduber, President &CEO Schiphol Group Jos Nijhuis, Senior Vice President KLM Security Services Ben Swagerman,CEO Aruba Airport Authority N.V. James Fazio, Senior VP Vision-Box Miguel Leitmann and other invitees.

]]>Aruba Happy Flow is an innovative passenger process in which the passenger is only required toshow his or her passport once throughout the journey at the airport. The use of facial recognition then allows the passenger to proceed to check-in, drop off baggage, pass the border and board the aircraft, all without being asked to show a passport or boarding pass again.

In order to do this, Aruba Happy Flow combines the public process of border control with the private passenger process at the airport. This is unique in the world and has been designed to streamline the passenger process, making it fast and secure.

To read the entire press release (pdf) click here

]]> Fri, 29 May 2015 10:32:22 +0200 https://content.presspage.com/uploads/162/500_aruba_happy_1.jpg?10000 https://content.presspage.com/uploads/162/aruba_happy_1.jpg?10000 KLM Launches #HappytoHelp https://news.klm.com/klm-launches-happytohelp/ https://news.klm.com/klm-launches-happytohelp/37556KLM Royal Dutch Airlines’ customer service team will be assisting not only KLM passengers in the coming week, but as many travellers as possible all over the world. With this special campaign, KLM wants to familiarise travellers with its unique approach to customer service.

]]>From a special glass pavilion at Schiphol Plaza, our #HappytoHelp customer service team will spend five days assisting travellers via social media as well as at various airports worldwide. Service at the pavilion will be available 24 hours a day, as is the case for all KLM customer service. The campaign will be on from Monday, 13 October, until Friday, 17 October.

With this campaign, KLM would like to show just how important top-quality service can be. All queries and requests will be dealt with in an open, caring and personal manner, with a view to ensuring a swift and professional response.

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