<![CDATA[KLM Newsroom]]> https://news.klm.com/ en Wed, 09 Sep 2026 00:57:26 +0200 Wed, 24 Oct 2018 15:07:23 +0200 <![CDATA[KLM Newsroom]]> https://content.presspage.com/clients/150_162.jpg https://news.klm.com/ 144 KLM launches four voice-activated services on Google Home https://news.klm.com/klm-launches-four-voice-activated-services-on-google-home/ https://news.klm.com/klm-launches-four-voice-activated-services-on-google-home/306269Starting today, KLM Royal Dutch Airlines will offer four voice-activated services in Dutch. Google’s smart speaker and voice assistant, Google Home, is now available in the Netherlands, and KLM is using it to help customers plan and prepare their trips.

]]>Google Home is a voice-activated service. In keeping with KLM’s aim to offer its customers the ultimate travel experience using digital innovation, the company is launching four services for Dutch-speaking customers. Two services are completely new and complement two existing KLM voice services, all of which have been developed using artificial intelligence and KLM technology. The rollout of the services starts from today. All ‘voice’ services will be available in the coming month.

Travel guide

The first new service will help you find a suitable travel destination based on the flight duration, budget, travel date, and travel theme you want. Based on a short dialogue, KLM offers customers three suitable destinations, including a brief description of each one. Following that, customers immediately receive the current ticket prices via a link on their mobile phones.

Departure planner

Using the second new service, KLM tells customers at what time they have to be at Schiphol before departure. This uses a technical connection to Schiphol’s systems (API). The departure planner also advises customers about what time they should leave home, whether by car or public transport.

Searching for flights and help with packing

One of the existing KLM voice services on Google Home helps customers search for and book flights. Furthermore, KLM already provides its customers with personal advice about how to pack their baggage based on their destination, trip duration, and the local weather forecast.

]]> Wed, 24 Oct 2018 15:00:00 +0200 https://content.presspage.com/uploads/162/500_klmlanceertvierspraakgestuurdedienstenopgooglehome.jpg?10000 https://content.presspage.com/uploads/162/klmlanceertvierspraakgestuurdedienstenopgooglehome.jpg?10000 KLM launches Dutch service on the Google Assistant https://news.klm.com/klm-launches-dutch-service-on-the-google-assistant/ https://news.klm.com/klm-launches-dutch-service-on-the-google-assistant/296009Voice-driven service helps customers to find the right KLM flight KLM is pleased to announce its latest digital service on the Google Assistant. Google launched its Dutch version of the Google Assistant today. Customers can now search easily for KLM flights by giving spoken instructions in Dutch. KLM is once again in the forefront and among the first companies to offer Dutch-language services through this voice-activated platform.

]]>This new KLM service is also available in English from today, which makes KLM one of the first companies in the world to offer a service on this platform in more than one language. KLM’s smart assistant BB, known as Blue Bot, helps customers to find suitable KLM flights. Once the desired flight has been found, BB sends the customer a link which takes them straight to KLM.com where they can book the flight directly.

BB service on the Google Assistant based on artificial intelligence
KLM’s Blue Bot is based on artificial intelligence, which is linked to a combination of KLM and external technologies. BB is self-learning and has her own personality: helpful, friendly, professional, and edgy. The more you use her, the smarter and more personal she becomes. BB was already able to assist with the booking of a ticket through Messenger (in English) and the packing of a suitcase on the Google Assistant (in English). Now she can be used to search for a flight through the Google Assistant in both English and Dutch. BB will offer more and more services on this voice-activated platform and other social media channels in the coming period.

The Google Assistant in phased roll-out
The Dutch Google Assistant will be rolled out in phases by Google in the coming period. This assistant helps users find answers more quickly - hands free - and to get things done faster. The Dutch version is currently only available for the Google Assistant on smartphones and tablets. This will later be expanded to include other mobile devices such as Google’s speaker, the Google Home. The English language version has already been around for some time.

KLM on social media
Since 2009, KLM has gained a reputation as pioneer in the field of social media services and campaigns. KLM has over 25M fans and followers on various social media platforms. Through these channels, KLM receives over 180,000 mentions every week, 35,000 of which are questions or remarks. These are personally answered by more than 300 service agents, who form the world’s largest and dedicated social media team. On WhatsApp, Facebook, Messenger, Twitter, WeChat, and KakaoTalk, KLM offers her customers 24/7 service in nine different languages: Dutch, English, German, Spanish, Portuguese, French, Chinese, Japanese and Korean. During office hours, 7 days per week, KLM also offers services in Italian. KLM was the first airline in the world to offer passengers the option of receiving their flight documents and status updates on WhatsApp, Messenger and Twitter. It was also the first Western airline to offer this on the Chinese platform WeChat.

]]> Thu, 26 Jul 2018 06:05:00 +0200 https://content.presspage.com/uploads/162/500_bannerpersbericht.jpg?10000 https://content.presspage.com/uploads/162/bannerpersbericht.jpg?10000 KLM helps you packing with voice-driven assistant on Google Home https://news.klm.com/klm-helps-you-packing-with-voice-driven-assistant-on-google-home/ https://news.klm.com/klm-helps-you-packing-with-voice-driven-assistant-on-google-home/251338Never forget anything again with the help of KLM’s Blue BotToday KLM launched its smart, interactive voice-driven pack assistant on Google Home. Here, KLM assists passengers to pack their bags through its recently launched service bot called BB, who finds her basis in artificial intelligence. Based on their KLM destination, the duration of their trip and the local weather, she offers passengers personalised advice on what to take along.

]]>Google Home is a smart speaker and enables users to speak voice commands to interact with services. BB, short for Blue Bot, is KLM’s service bot that supports passengers with a smart interactive voice-driven packing list. The service starts by asking for KLM on Google Home. The service is also available on devices that support Google Assistant. In the near future, customers will also be able to send a reminder list via Google Home to their preferred social media channel, in case they are not able to pack specific items instantly, including possible visas that need to be arranged.

KLM’s service bot BB draws from artificial intelligence resources, connected through combining KLM and external technology. She is self-learning and has her own personality: helpful, friendly, professional and edgy. By using her more, she becomes smarter and more personalised. BB started in September 2017, offering KLM customers the option of booking a ticket via Messenger in a conversational way. As of today, the voice-driven pack assistant provides a second service. In the coming period, BB will be able to offer more services through different social media channels.

KLM asked several influencers to test KLM’s pack assistant on Google Home. For their experiences, see here.

 

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