<![CDATA[KLM Newsroom]]> https://news.klm.com/ en Tue, 08 Sep 2026 09:39:24 +0200 Fri, 17 Feb 2023 07:05:53 +0100 <![CDATA[KLM Newsroom]]> https://content.presspage.com/clients/150_162.jpg https://news.klm.com/ 144 KLM Group annual figures: Financial recovery in uncertain times https://news.klm.com/klm-group-annual-figures-financial-recovery-in-uncertain-times/ https://news.klm.com/klm-group-annual-figures-financial-recovery-in-uncertain-times/560023KLM Group posted an operating profit of EUR 706 million on revenues of EUR 10.7 billion in 2022 with an operating margin of 6.6%. Issues during operational ramp-up prevented KLM from delivering the level of service to which customers are accustomed and employees faced major challenges. The figures nevertheless show that customers are eager to continue travelling.

]]>The annual figures bring KLM Royal Dutch Airlines closer to its 2019 results, an achievement that can be attributed to the rapid recovery in the demand for travel after Covid-related travel restrictions were eased in early 2022. Even so, KLM will be facing a number of uncertainties in 2023. Geopolitical tensions, inflation, a possible recession and the high price of fuel could all impact its financial performance.

KLM exceeded expectations in all its markets in 2022, with the exception of Asia, where Covid-19 restrictions continued to impede recovery, specifically in China. Cargo once again made a major contribution to KLM’s performance. E&M also recovered, despite longer delivery times for parts. Transavia had a great summer, with revenues returning to pre-Covid-19 levels.

KLM welcomed 25.8 million passengers on board last year and Transavia 7.7 million. Due to operational problems at Schiphol and KLM’s own labour shortages, the customer experience rating was 37, well below the NPS target of 50. Now that calm has largely returned to Schiphol, we are pleased to see our NPS rising again. Customers responded positively last year to the introduction of our new Premium Comfort Class on intercontinental flights.

KLM continued its drive towards operational sustainability in 2022. For example, we made it standard practice to add 0.5% sustainable aviation fuel (SAF) to the fuel systems of flights departing from Amsterdam and doubled that amount to 1% as of this year. KLM also signed supply contracts with two SAF producers, taking it a step closer to its goal of adding 10% SAF for all flights worldwide by 2030. KLM further entered into partnership with Thalys to improve its air/rail transfer product on the Brussels-Amsterdam route. And finally, the Science Based Targets initiative (SBTi) approved KLM’s CO2 emissions targets, ensuring that it complies with the Paris Agreement on climate change.  

 

https://www.airfranceklm.com/en/newsroom/full-year-2022-results

 

]]> We have achieved these results thanks to the loyalty of our customers and the commitment of all colleagues. Our employees have made an enormous effort over the past year to offer customers quality under difficult circumstances. Major challenges remain, but the 2022 results give us reason to be cautiously optimistic. We are indebted to our customers and our dedicated employees for this. The Dutch are eager to continue flying and we see more people travelling worldwide. At the same time, we have uncertainties to reckon with, such as inflation, the price of fuel and scarcity in the labour market. We will continue to invest in customer products and services in the years ahead, with an emphasis on sustainability, but we can only do so if we exercise systematic cost control. This is how we can prepare KLM for the future and offer our customers memorable experiences.]]> Once travel restrictions were lifted at the start of the year, the demand for air travel recovered quickly. This enabled KLM to repay the loans it received from the Dutch government as part of its support package in the second quarter of 2022. However, KLM has yet to repay EUR 1.4 billion in deferred wage tax. Because we welcomed more customers on board, passenger load factor rose to 84%. This bodes well for the year ahead, when we will be forced to contend with ongoing geopolitical tensions and other prohibitive factors. During the second quarter of this year, we expect to terminate the loans guaranteed by the Dutch state and replace them with a credit facility with our relationship banks.]]> Fri, 17 Feb 2023 07:03:45 +0100 https://content.presspage.com/uploads/162/500_mkw-4278.jpg?10000 https://content.presspage.com/uploads/162/mkw-4278.jpg?10000 KLM 2020 full year results https://news.klm.com/klm-2020-full-year-results/ https://news.klm.com/klm-2020-full-year-results/436845.

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At the same time, we as KLM are proud that we were able to make an important contribution in 2020 by repatriating 250,000 Dutch people and fellow Europeans and by bringing so many essential medical supplies to the Netherlands with (extra) cargo flights. KLM's response to the COVID pandemic was a testament to our resilience, creativity and agility.

The consequences of this pandemic are clearly visible in the 2020 figures.  KLM's turnover fell by 54% to €5 billion. While our anniversary year saw a record 35 million customers, in 2020 only 11 million customers travelled with KLM. KLM's total operational result came in at a loss of €1.2 billion, despite the fact that the cargo division managed to improve its margins as a result of the strong increase in demand for cargo capacity.

KLM's financial results show how serious the situation is. Thanks to the support of the Dutch government, KLM has been able to maintain its financial liquidity. I know that I speak for everyone at KLM when I say that we are very grateful to the government and, through it, to Dutch society. The KLM people, in turn, have made their contribution by agreeing to the far-reaching conditions of this financial lifeline from government and banks.

The world of aviation will look very different for a longer period of time, with less traffic and pressure on revenues. This year has also started much less well than we had initially anticipated. Despite that, and looking to the second half of 2021, I sense cautious optimism and hope. People will start flying again and slowly but surely KLM will be able to fly the global network again with all the options available to its customers. KLM's ambition is not only to survive, but also to remain an important and responsible player in the airline industry after the crisis. To achieve this, a restructuring plan has been drawn up, called 'From More to Better'. The restructuring plan is agile, based on different market and recovery scenarios, and will allow us to be flexible and create opportunities in the areas of customer experience, digitalisation, sustainability and technology.

With the help of our loyal customers and committed staff, KLM will weather this storm and get better, continuing to fulfil its important social and economic role for Dutch society. We will continue to pursue our ambitions and lead the way in sustainability and innovation. The Netherlands can continue to count on our full commitment and contribution when it comes to realising these ambitions."

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