On Friday morning (09:05 hours local time), KLM will operate its first flight (KL838) from Denpasar to Singapore (arriving 11:35 hours local time), continuing on to Amsterdam (arriving 19:35 hours local time). KLM is presently contacting its passengers personally, including passengers for whom their KLMticket forms part of a package deal booked by another travel organisation. Passengers who have already established contact with the KLM Social Media will be assisted accordingly.

KLM is doing everything possible to transport its passengers from Denpasar to their final destinations as soon as possible. What’s more, KLM is also checking to see if passengers can be rebooked to fly with another KLM partner airline to their final destinations.

Dreamliner

The San Jose service will be operated using Boeing 787-900 equipment. This Boeing Dreamliner has 294 seats and offers plenty of travel comfort. Higher air pressure in the cabin ensures that passengers arrive at their destination feeling rested. WiFi is also available onboard for passengers who would like be online during their flight. The Dreamliner is quieter than other aircraft, consumes less fuel and, therefore, emits less CO2.

KLM flight info easy to find through verified WhatsApp account

Offering flight information to customers through a verified WhatsApp business account makes information easy to access in a single place, making it available at the airport, en route or at home. Customers can also directly contact KLM’s social media service agents, 24/7, via WhatsApp. The service is available to customers who book tickets or check in via KLM.com and opt-in to receive information via WhatsApp.

Secure messages

Messages are secure so that they can only be read by the customer and KLM, and no one else, not even WhatsApp. Customers can easily recognise verified businesses using the official WhatsApp business application. This means that customers will see a green checkmark badge next to the KLM contact name on WhatsApp.

KLM and Social Media

Since 2009, KLM has gained a reputation as pioneer in the field of social media services and campaigns. KLM has over 25 million fans and followers on various social media platforms. Through these channels, KLM receives over 100,000 mentions every week, 15,000 of which are questions or remarks. These are personally answered by more than 250 service agents, who form the world’s largest, dedicated social media team. On WhatsApp, Facebook, Messenger, Twitter, LinkedIn, WeChat and KakaoTalk (Korean), KLM offers her customers a 24/7 one-stop-shop in nine different languages: Dutch, English, German, Spanish, Portuguese, French, Chinese, Japanese and Korean. During office hours, KLM also offers services in Italian. KLM was the world’s first airline to offer customers the option of receiving flight documents and status updates via Messenger, Twitter and WeChat.

More environmentally friendly
The Embraer 175+ has a large number of technical features that significantly reduce fuel consumption and, with it, CO₂ emissions compared to the Fokker 70. By comparison, the new aircraft consumes up to 22% less fuel.

About Anytime For You

KLM launched Anytime For You on 1 July. This service ensures that WBC passengers get more choice and control. In addition to the usual three-course dinner and lunch options, the menu also includes an Anytime For You selection of eight dishes. This includes cold and warm dishes, savoury and sweet, healthy dishes and tasty treats. After the regular meal service, passengers can order from this extra menu during the remainder of the flight. The selected dish is prepared and served restaurant style whenever it best suits the passenger.

Also in the interests of our KLM passengers, KLM takes additional measures. The aim is to minimize discomfort at Schiphol, and to allow KLM flights to depart on time. In addition to continuously monitoring departure and transition processes, KLM will also use additional staff to guide passengers at the airport. KLM will also inform travellers individually, for example, if something changes in flight schedules. In addition, KLM has prepared the following tips that can help the traveller to make the departure and transition process as quickly as possible:

1. Provide contact information in My Trip

KLM recommends all passengers to add their contact info to their booking details. In 'My Trip' on KLM.com, travellers can check, enter or change their phone number and e-mail address. This way, should something change in their journey, KLM can get in touch sooner.

2. Check in online

In addition, KLM strongly recommends checking in online. This can be done in the KLM app and on the website, starting 30 hours before departure. For flights to and from the United States, check-in is open from 24 hours before departure. Online check-in saves time at the airport. Travellers then do not have to go to the check-in desk, but can go straight to baggage drop-off. Or, when travelling with hand luggage only, go straight to the gate. Families with children and groups are of course still welcome at the staffed check-in desks.

3. Read the baggage rules

Because baggage rules are strictly applied at Schiphol, passengers are advised to double-check the amount allowed for their journey according to their ticket conditions. This is stated in their booking details and on KLM.com. Hand luggage that is too big or too heavy must be checked in. Liquids may be carried in hand luggage, if brought in quantities of up to 100 ml and a total of 1 litre packed in a sealable plastic bag. KLM also recommends reading the list of prohibited articles on KLM.com.

4. Be at the airport well in time

Passengers departing from Amsterdam to destinations in Europe are advised to be at Schiphol Airport at least 2 hours before departure. Prior to departure of intercontinental flights, 3 hours are recommended.Departure halls 1 and 2 open every day at 4.30 AM.Schiphol has several departure halls, so KLM recommends checking in advance where the journey begins:

* Between July 6 and August 20 2017 check-in for intercontinental flights to the Caribbean, Paramaribo, Cape Town and Johannesburg may sometimes be in Departure hall 1. The information screens at the airport always show the correct check-in location.

5. Go to the gate at boarding time

The information screens at Schiphol airport show when boarding starts. It is important to be at the gate at the time indicated. For all KLM flights, the gate will close 15 minutes before departure. Anyone arriving at the gate after closing time will not be able to board anymore.Transferring passengers at Schiphol are advised to first go through customs and security checks. After that, one can still shop at the airport if boarding for the connecting flight has not yet started.

6. Maximum occupancy

Amsterdam Airport Schiphol is responsible for staffing the security filters. KLM and Schiphol have agreed that all filters will be staffed to a maximum by deploying extra personnel. Plans are also underway to ensure optimum deployment of K-MAR border police at passport control.

SkyPriority

For SkyPriority customers at Schiphol the usual benefits of their membership level or travel class apply. KLM is aware of the increased busyness and does everything possible to minimize the inconvenience caused by this. Unfortunately, KLM cannot entirely prevent queues forming in SkyPriority rows and areas. Therefore, these travellers are also advised to be at the airport at least 2 hours (flights within Europe) or 3 hours (intercontinental flights) before departure.

Customer care

KLM customer care staff at all channels are prepared for receiving more questions and requests. They will do their utmost to serve and help travellers to experience a comfortable journey. Naturally, in case of delays, passengers will be rebooked and/or compensated according to KLM rules.With these additional measures, staff at KLM and its partner airlines are ready to take care of all customers.

For current information about the busy summer at Schiphol Airport, go to: https://www.klm.com/travel/nl_en/prepare_for_travel/up_to_date/flight_update/important_information_schiphol_summer_2017.htm

The KLM codes will be added to eight destinations in the Winair network: Saba, St. Eustatius, St. Barts, Tortola, St. Kitts, Nevis, Antigua and Dominica.

KLM’s ambition to be the most customer-centric European airline, led to the development of a device that expands the service of its crew beyond planes and airport. KLM crew filled the KLM Care Tag with hundreds of practical tips about the city of Amsterdam. Not the standard tourist tips, but insightful tips ranging from busy intersections with a lot of cyclists, where and how to lock your bike and when you have to watch out for pickpockets. But also more lighthearted tips such as where to taste local food for free, where to see great street art or where to rent a bike or boat. With the Care Tag you always have someone that guides you through the city.

Busy Amsterdam

Over the last couple of years Amsterdam has rapidly become one of the most popular tourist destinations in the world. January this year for the first time over 1 million people visited the city. By the year 2025 this will increase with 30%. Together with Paris and Lisbon it hosts the most visitors per inhabitant in Europe.

Limited availability

The KLM care tag can only in September be ordered online for free by passengers who travel to Amsterdam. Passengers who are interested, can simply order it, but availability is limited. The first batch of Care Tags will only be available in English but later this year there will be more Care Tags available in Chinese, Portuguese, German and Russian.

Interested in reading more about Amsterdam, click on the link KLM Blog.

Right now, there are nine Fokker 70s still in KLM Cityhopper’s fleet. When the Fokker 70 is phased out, the last aircraft of Dutch origin will disappear from Dutch soil. It will bring a special period in aviation history to an end.

KLM Cityhopper announced its fleets renewal programme in 2008. In recent years, the Fokker 50 and 100 have been phased out and replaced by Embraer 175s and 190s. By acquiring this new aircraft type, KLM and KLM Cityhopper can once again contribute to more fuel-efficient and environmentally friendly operations. Quality and comfort for passengers are extremely important in that process.

KLM Cityhopper is Europe’s largest regional carrier. Each year, it carries out more than 105,000 flights from Amsterdam Schiphol to sixty-seven European destinations. No later than 2018, KLM Cityhopper’s entire fleet will consist of thirty Embraer 190 and seventeen Embraer 175 aircraft. This will give KLM the single-largest Embraer fleet in Europe.

If you’d like to learn more about the arrival procedure for the new Embraers, take a look at the video clip below.

Dutch design
Just like the new flight safety film, KLM’s new Economy Class catering concept “Tasty Blue” was also inspired by Delftware design. The trolleys, placemats, cutlery sleeves, paper boxes and cups all feature Delftware details or elements. This ties in perfectly with KLM’s Delftware miniature houses, which have been presented to World Business Class passengers since the 1950s. The World Business Class tableware and new interior of the fleet were also created by Dutch designers. In addition, KLM has a long tradition of serving its World Business Class passengers meals created by leading Dutch chefs. In so doing, KLM reaffirms its pride in its Dutch roots and international allure.

The flight safety film and as well as the “making of” can be viewed at klm.com/flightsafety. The film and the Delftware tiles will also be on display at the Dutch Design week in Eindhoven from 17 to 25 October.

The safety instructions are updated in line with the latest rules and regulations.

Stichting Hoogvliegers

Our foundation provides 6 to 17 year-old children who are incurably ill or have a handicap with the opportunity to experience a special and unforgettable adventure. A day without worries, illness or handicap. A day on which they can emerge themselves and be more than special. A day they will never forget!

*In some years, more than one flight was operated.

The app was tested on a number of flights on the Toronto route, in April and May this year. Using a five-point scale, passengers had the opportunity to respond to the question, “How was your flight?” The results are now being reviewed and in close collaboration with the Works Council System, KLM will look carefully how the app can best be implemented. 

In addition to the existing KL713/714 flights on Tuesdays, Thursday and Saturdays, a fourth flight will be operated on Mondays. The flight will depart from Amsterdam at 11:30 hrs CET, arriving at Johan Adolf Pengel Airport at 15.30 hrs the same day. The return flight will depart from Paramaribo at 17:45 hrs, arriving in Amsterdam the next day at 7:20 hrs CET.

All flights between Amsterdam and Paramaribo will be operated with Boeing 747-400 aircraft, offering a total capacity of 415 seats: 337 in Economy Class, 36 in Economy Comfort Zone, and 42 in de World Business Class.

Flights to Paramaribo can be booked via reservation systems or online via www.klm.com.

Both Régional and KLM operate the EMBRAER 190. The aircraft has 100 seats in the KLC configuration. The joint acquisition of this aircraft type by the regional subsidiaries of the AIR FRANCE KLM Group offers significant synergy benefits in terms of purchasing aircraft, engines and components. There are also various other benefits in terms of handling, maintenance and training.

Because the departure of the Fokker 50 is a special milestone in the history of KLM and KLM Cityhopper, we will mark the event with two farewell flights for special guests on Sunday, March 28. One of these flights has been reserved for Stichting Hoogvliegers, a foundation that organises flights for children who are seriously ill or disabled. Since its establishment, this foundation has had close ties with KLM.

Along with Air France, KLM has for many years led the airline industry in the field of sustainable development. For example, Air France-KLM this year topped the Dow Jones Sustainability Index for the fifth consecutive time. The Dutch wing of the Worldwide Fund for Nature (Wereld Natuurfonds – WNF) also voted KLM its Business Partner of the year for 2009.

“In the decades ahead, the airline industry will be largely dependent on the availability of alternative fuels in its drive to lower CO2 emissions,” said KLM Managing Director Jan Ernst de Groot, who will present the plans on Wednesday afternoon at the 2009 National Innovation Relay at Valkenburg Airbase.