<![CDATA[KLM Newsroom]]> https://news.klm.com/ en Tue, 08 Sep 2026 21:38:23 +0200 Thu, 13 Dec 2018 16:12:33 +0100 <![CDATA[KLM Newsroom]]> https://content.presspage.com/clients/150_162.jpg https://news.klm.com/ 144 KLM launches Family Updates on WhatsApp https://news.klm.com/klm-launches-family-updates-on-whatsapp/ https://news.klm.com/klm-launches-family-updates-on-whatsapp/312188Amstelveen, the Netherlands, 13 December 2018 – Good news for all mums, dads, grandmas, grandpas, and friends of KLM passengers. Today KLM launches Family Updates on WhatsApp. The new service lets passengers start a WhatsApp group to keep friends and family up to date about their flight status. This way, KLM meets the needs and wishes of its customers to reassure the home front and keep them informed – as soon as there is an update.

]]>KLM passengers who receive their boarding pass via WhatsApp will get an invite to use this latest KLM WhatsApp service, free of charge. KLM will then send a message to the friends and family of participating passengers as soon as the flight has departed. Immediately after landing – even before the passenger has Wi-Fi or data roaming – the home front will receive another notification. If a flight is delayed, the group members will be informed as well. In addition to these proactive automated messages, group members can also ask KLM about the flight’s progress. With this service, KLM wants to make their passengers’ journey easier and hopes the home front finds more peace of mind.

KLM is the first airline to offer a WhatsApp service for customers and their inner circle. Currently, it is only available in English. If the service proves successful, KLM will extend it to other social media channels and languages.

Artificial Intelligence and privacy

KLM uses Artificial Intelligence to understand the questions it receives via an @KLM message. KLM cannot read the messages that group members send each other. After sending the notification that the passenger has arrived at its destination, KLM will leave the group. The WhatsApp group will remain active so members can share holiday photos and updates. All messages are protected by WhatsApp’s end-to-end encryption.

KLM on WhatsApp

KLM has been communicating through WhatsApp since September of 2017. Customers can ask KLM questions through a verified WhatsApp business account. On request, here the airline also sends passengers their booking confirmation, check-in notification, boarding passes, and other flight information. Via WhatsApp, KLM sends more than 10,000 boarding passes each day. KLM receives about 35,000 service requests through social media channels each week. More than half come in through WhatsApp.

For more info, visit: https://social.klm.com/flightinfo/whatsapp/familyupdates/

 

KLM on social media

KLM has been a pioneer in social media services and campaigns since 2009. We have more than 28 million friends and followers on a variety of social media. Through these channels, KLM receives more than 180,000 messages a week, 35,000 of which are questions or comments. The world’s largest social media team, consisting of 360 service staff, respond to the messages personally. KLM offers customers support 24/7 on WhatsApp, Facebook Messenger, Twitter, WeChat, and KakaoTalk in Dutch, English, German, Spanish, Portuguese, Italian, French, Chinese, Japanese, and Korean. KLM was the world’s first airline to offer its customers flight documents and status updates via WhatsApp, Messenger, and Twitter. What’s more, it was the first western airline to use the Chinese social media channel WeChat.

]]> Thu, 13 Dec 2018 13:45:00 +0100 https://content.presspage.com/uploads/162/500_familyupdates-316816.png?10000 https://content.presspage.com/uploads/162/familyupdates-316816.png?10000 Surprise family and friends with KLM Wannagives on board https://news.klm.com/surprise-family-and-friends-with-klm-wannagives-on-board/ https://news.klm.com/surprise-family-and-friends-with-klm-wannagives-on-board/20691KLM Royal Dutch Airlines launches a unique gifting service ‘KLM Wannagives’ on its intercontinental and long distance European flights. With this service KLM allows people to surprise a travelling friend or family member with a present at an altitude of 30.000 feet.

]]>About KLM
KLM Royal Dutch Airlines was founded in 1919, making it the world’s oldest airline still operating under its original name. In 2004, Air France and KLM merged to form AIR FRANCE KLM. The merger produced the strongest European airline group based on two powerful brands and hubs – Amsterdam Airport Schiphol and Paris Charles de Gaulle. Retaining its own identity, the group focuses on three core businesses: passenger transport, cargo and aircraft maintenance.

In the Netherlands, KLM comprises the core of the KLM Group, which further includes KLM Cityhopper, transavia.com and Martinair. KLM serves all its destinations using a modern fleet and employs over 33,000 people around the world. KLM is a leader in the airline industry, offering reliable operations and customer-oriented products resulting from its policy of enthusiasm and sustainable innovation.

KLM is a member of the global SkyTeam airline alliance, offering customers an extensive worldwide network. The KLM network connects the Netherlands to every important economic region in the world and, as such, serves as a powerful driver for the economy.

About SkyTeam
SkyTeam is a global airline alliance providing customers from member airlines access to an extensive worldwide network offering more destinations, more frequencies and more connectivity. Passengers can earn and redeem Frequent Flyer Miles throughout the SkyTeam network. SkyTeam member airlines offer customers access to over 490 lounges worldwide.

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]]>Via the webshop klm.com/wannagives, KLM offers a varied assortment of attentions: a glass of champagne, an extra comfortable seat, a bottle of perfume or bonbons. The giftwrapped present will be hand-delivered by the crew. The giver can add a personal message on the accompanying card.

Perfectly fitting its ‘little acts of kindness’ belief, KLM is the first airline offering a range of gifts to surprise a travelling family member or friend on board.

It is also possible to surprise someone who’s not travelling, since KLM Wannagives offers home delivery too. Flying Blue members can use their miles for their purchase.

Read more about KLM Wannagives

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