New World Business Class tableware  
KLM is continuing its collaboration with Marcel Wanders. The internationally renowned Dutch designer is creating new tableware especially for KLM’s World Business Class. The new tableware will also comes with a new presentation of the dishes. KLM is also considering new dishes.

Marcel Wanders, designer of the new tableware: ‘As a designer of Dutch origin, I am proud to once again have the honour of designing tableware for KLM. It is a contemporary design, made of beautiful crystal, bone china, stainless steel and other noble materials. Of course I am eager to know how the meals will look on the plates and what World Business Class passengers will think of it.’

New approach Economy Class         
KLM is introducing a new service formula in Economy Class. This is aimed at serving hot meals faster and creating more space for personal contact with passengers. For example, the welcome drink is returning, which allows for an additional moment of interaction.  

More passengers welcome on board 
KLM is adjusting the layout of its intercontinental Boeing fleet. Thanks to the new way of working and more efficient loading, fewer trolleys are needed on board. This allows KLM to expand the highly valued Premium Comfort Class without compromising on the legroom for passengers. The number of seats will be expanded to a maximum of 40 seats, depending on aircraft type. The new layout also allows KLM to add more seats in Economy Class. In addition, two additional seats will be placed in World Business Class on the Boeing 787-9.

The modifications will be further developed and tested on board in the coming period.

Service schedule on intercontinental flights
The new service will be introduced on the following nine destinations on 1 July 2018: Bonaire (via Aruba), Entebbe (via Kigali), Fortaleza, Osaka, Hong Kong, Vancouver, Seoul, Rio de Janeiro and Houston. From the start of our winter schedule on 28 October, the service will be available on all our intercontinental flights. The flights are subdivided into daytime and night-time flights, but also into three different distance zones, namely:

• Short-range intercontinental flights;
• Medium-range intercontinental flights;
• Long-range intercontinental flights.

The overall service will be adjusted per zone, so that it best coincides with the biorhythms of passengers. Passengers will, as always, be served a range of alcoholic and non-alcoholic beverages aboard every flight.

Why this new Economy Class service?
The new collective labour agreement for our cabin crew includes a clause that one less crewmember will be assigned on many intercontinental flights. Consequently, a more efficient Economy Class service is required. By better utilising the space on meal trays, trolleys can be stocked with more trays, ensuring that passengers are served more quickly. The new service is also more in line with passengers’ wishes, in that the amount of food and drinks served remains the same, while the quality of the service improves.

Sustainable catering
KLM strives to ensure that its inflight catering is as sustainable as possible. On all flights, UTZ-certified or Fairtrade chocolate and coffee is served. On all flights out of Amsterdam, KLM exclusively serves chicken and egg products that are certified and have been produced in an animal-friendly manner. For these efforts, KLM has won the Good Egg Award and the Good Chicken Award. Wherever possible, sustainable catering is provided on flights to Amsterdam as well.

The new intercontinental Economy Class concept has also been devised with sustainability in mind. The new trays and cutlery are lighter than before, which helps to reduce CO₂ emissions. In addition, the paper placemat on the tray has been removed, which means millions fewer sheets of paper are required annually.

The World Business Class makeover includes the following features:

• New full-flat WBC seats, which are more than two metres long at full stretch;
• 18.5” HD-quality touchscreen display in 16:9 format;
• Interactive entertainment menu in 12 languages, featuring more than 200 films and 3D flight tracking;
• Films with audio description for blind and visually impaired passengers;
• Headphone socket with KLM noise-cancelling headset;
• 110V socket and USB connection.

New Economy Class interior
The Economy Class cabin of the A330-200 has also been totally renewed. Apart from new seats, the cabin has been equipped with a new inflight entertainment system, as well as new carpeting and curtains.

The Economy Class makeover includes the following features:

• 10” HD-quality touchscreen display in 16:9 format;
• High-power USB connection;
• Interactive entertainment menu in 12 languages, featuring more than 200 films and 3D flight tracking;
• Films with audio description for blind and visually impaired passengers.

Delta Air Lines and Alitalia, the joint venture partners of KLM and Air France, will also announce the introduction of similar fare structure across the Atlantic.

Different ticket options

The three new ticket options, named ‘Light’, ‘Standard’ and ‘Standard +', have distinct features that will fit the needs of any Economy Class passenger between Europe and USA and/or Canada. Shown in one concise overview, customers can see which services and conditions come with each option, making it easy to compare.

• ‘Light’ is a good option for passengers travelling with hand luggage only
• ‘Standard’ is the best choice for those who do prefer to bring check-in baggage
• With ‘Standard +’, passengers can check in their luggage and get the flexibility to cancel or change their ticket at a fee.

No matter which ticket option one chooses; snacks, meals, beverages and inflight entertainment on board are always included.

Creating a customised journeyWith the new ticket options, we can offer KLM and AIR FRANCE passengers customised fares at the best price. After choosing a ticket option, customers can easily add various extra services.For example, they can select an extra comfortable seat type or order an à la carte meal – immediately when booking or later. For all additional services, visit klm.com or airfrance.com.

Flying Blue privileges

Flying Blue Elite - and Elite Plus members keep the advantages of their tier level. They can always bring one extra piece of check-in baggage for free. So, when choosing the ‘Light’ fare, they may still check in one bag at no extra cost. With ‘Standard’ or ‘Standard +’, they can bring a piece of check-in baggage on top of the one included in these ticket options.

Ivory members will receive EUR 10 off the price of their first piece of paid check-in baggage, if purchased online up to 24 hours before departure.