<![CDATA[KLM Newsroom]]> https://news.klm.com/ en Tue, 08 Sep 2026 20:54:08 +0200 Wed, 12 Dec 2018 16:22:52 +0100 <![CDATA[KLM Newsroom]]> https://content.presspage.com/clients/150_162.jpg https://news.klm.com/ 144 KLM opens first part of new Crown Lounge today https://news.klm.com/klm-opens-first-part-of-new-crown-lounge-today/ https://news.klm.com/klm-opens-first-part-of-new-crown-lounge-today/312088Ultimate customer experience key to KLM’s non-Schengen Crown LoungeSchiphol, 12 December 2018 - KLM Royal Dutch Airlines today opened the first part of the new KLM non-Schengen Crown Lounge at Schiphol for its customers. The lounge now boasts a completely new setup and ambience. The primary point of departure here is the ultimate customer experience. The lounge features the latest technologies and innovations, along with top-notch service and catering provisions. Customers can already take advantage of this in a temporary setup. Refurbishment of the second part of the lounge continues until its festive opening in summer 2019, the year in which KLM will celebrate its 100th anniversary.

]]>The international KLM Crown Lounge is located between the E and F Piers at Schiphol. The lounge caters to KLM’s most important customers travelling on intercontinental flights. The lounge is easy to find thanks to its new impressive entrance on the Holland Boulevard. Customers can access the lounge by escalator or elevator, are welcomed individually by personal lounge assistance and can gain easy access by scanning their boarding passes at the self-service devices. The lounge facilities are located on the second floor and on the completely rejuvenate third floor.

New service and catering concepts

Taken together, the new food & drink concepts, kitchen layout, logistics, digital innovations including self-service access and rejuvenated service provided by lounge staff all contribute towards an entirely personal experience. In so doing, KLM has created the lounge of the future.

New decor and fittings & fixtures catering to customer requirements

The new decor of the KLM non-Schengen Crown Lounge focuses on providing customers with a completely new experience. To this end, KLM has set up different zones to satisfy the diverse wishes and requirements of its customers: work, relaxation, food & drink, entertainment and fine dining. Capacity has also been expanded in order to accommodate anticipated growth in the number of (intercontinental) lounge visitors in the future. Once renovated completely, the lounge will offer around 1,500 seats in comparison with the previous 800 and will boast a surface area of 6,800 m2 compared to 3,600 m2 now.

The “Polder” zone opened today, with a temporary setup offering extra seats – and therefore greater capacity – until the renovation process concludes in summer 2019. As of today, customers can already enjoy the Dutch Mountain for entertainment, and the new Sky zone bar on the third floor.

]]> Wed, 12 Dec 2018 11:59:44 +0100 https://content.presspage.com/uploads/162/500_klmopenteerstedeelnieuwecrownlounge4-652417.jpg?10000 https://content.presspage.com/uploads/162/klmopenteerstedeelnieuwecrownlounge4-652417.jpg?10000 Boet Kreiken responsible for Customer Experience KLM https://news.klm.com/boet-kreiken-responsible-for-customer-experience-klm/ https://news.klm.com/boet-kreiken-responsible-for-customer-experience-klm/184846As of today, Boet Kreiken (58 years), has been appointed as Executive Vice President Customer Experience at KLM. He will take over the responsibilities from Ryanne van der Eijk, who has decided to pursue her career further at Dubai Airports. Boet Kreiken will also become member of KLM’s Executive committee.

]]>Since 2009, Boet Kreiken has been the Managing Director of KLM Cityhopper KLM BV where he managed the replacement of the Fokker fleet to Embraer successfully. Before becoming director of KLM Cityhopper, Boet Kreiken occupied a number of executive positions at KLM, including at Commercial, as a CIO and at Pricing & Revenue Management.

The coming months the last of the Fokker 70s will be phased out and will be replaced by Embraers. Boet Kreiken will therefore combine his directorship at KLM Cityhopper with his new role at KLM until November of this year, to oversee this significant transition.

Boet Kreiken will focus entirely on his new job from November.

An announcement about replacement of the managing Director KLM Cityhopper position as of November will follow in due course.

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