KLM Newsroom

KLM welcomes customers back to its lounges

Thu, 09 Jul 2020 09:44:28 +0200

KLM has reopened its European Schengen Crown Lounge at Schiphol. The KLM Crown Lounge (Non-Schengen) remained open to customers, offering them an opportunity to continue to use the most important facilities. This made KLM the only major European airline to keep its hub lounge open from the beginning of March through to the end of June. The more limited food & beverage services are now being cautiously expanded to the full‑service offering.

KLM Schengen Lounge

In the wake of the coronavirus (Covid-19) outbreak, KLM was compelled to close its Schengen Lounge in March. Effective 1 July and in accordance with guidelines published by the Dutch health authorities (RIVM), the Schengen Lounge will again be open to customers travelling within Europe throughout the week from 06:00 until 12:00 hours.

Temporary measures in the KLM Schengen Lounge in connection with Covid-19:

*Opening hours: daily from 06:00 to 12:00 hours;

*After closing at 12:00 hours, customers are most welcome in the KLM Non-Schengen Crown Lounge;

*Extra hand sanitiser dispensers are available and more frequent cleaning will take place;

*Special walkways have been demarcated, along with protective partitions and banners / signs;

*More pre-packed fresh products will be available. The buffet will remain closed temporarily. We kindly request that customers use trays from the pick-up point in the lounge to select food & beverage products;

*The showers have reopened;

*By law, the smoking area was definitively closed effective 1 April.

KLM Non-Schengen Crown Lounge

Passengers travelling internationally with KLM or one of its partner airlines are welcome to use all the facilities available at the KLM Non-Schengen Crown Lounge. Only the Blue Restaurant remains closed for the time being. KLM reopened its fully refurbished Non-Schengen Crown Lounge last year. The lounge offers visitors an unforgettable experience based on top-notch service levels, new food & beverage concepts and the application of innovative technologies.

Temporary measures in the KLM Non-Schengen Lounge in connection with Covid-19:

*Extra hand sanitiser dispensers are available and more frequent cleaning will take place;

*Special walkways have been demarcated (using arrows and stickers on the ground), along with protective partitions and banners / signs;

*Food & beverage products have been available since 1 June;

*The City and Heineken Bar reopened on 1 June;

*Customers can select food & beverage products downstairs and enjoy them there or at the Blue Bar upstairs;

*The terrace has reopened;

*A dedicated “wellness host” will be present to ensure that everything runs smoothly;

*The sleep cabins and (luxury) showers are again open for use;

*While “service on the spot” will not yet be available in the lounge, it is available at the service desk;

*By law, the smoking area was definitively closed effective 1 April.

KLM welcomes customers back to its lounges.

The Netherlands Bach Society gives surprise concert to KLM for 100th anniversary

Wed, 02 Oct 2019 10:51:00 +0200

On 26 September, the KLM Crown Lounge served as the stage for a beautiful, miniature, surprise concert by the Netherlands Bach Society. The concert was a gift to KLM in honour of our one hundredth anniversary.

A musical story

The concert took place in the KLM Non-Schengen Crown Lounge at Schiphol, where the hustle and bustle of the location stood in stark contrast to the tranquillity that the Bach Society brought to the audience. The music of Johann Sebastian Bach is known worldwide. By offering this performance, the Bach Society hoped to give KLM’s passengers a musical story by creating a sense of wonder and emotion that the music brings its listeners.

Start of the tour

The Bach Society members left the same day for Osaka on a tour of Japan. Their main aim is to tell musical stories, of which the concert at the KLM Crown Lounge was the just start.

KLM opens first part of new Crown Lounge today

Wed, 12 Dec 2018 11:59:44 +0100

The international KLM Crown Lounge is located between the E and F Piers at Schiphol. The lounge caters to KLM’s most important customers travelling on intercontinental flights. The lounge is easy to find thanks to its new impressive entrance on the Holland Boulevard. Customers can access the lounge by escalator or elevator, are welcomed individually by personal lounge assistance and can gain easy access by scanning their boarding passes at the self-service devices. The lounge facilities are located on the second floor and on the completely rejuvenate third floor.

New service and catering concepts

Taken together, the new food & drink concepts, kitchen layout, logistics, digital innovations including self-service access and rejuvenated service provided by lounge staff all contribute towards an entirely personal experience. In so doing, KLM has created the lounge of the future.

New decor and fittings & fixtures catering to customer requirements

The new decor of the KLM non-Schengen Crown Lounge focuses on providing customers with a completely new experience. To this end, KLM has set up different zones to satisfy the diverse wishes and requirements of its customers: work, relaxation, food & drink, entertainment and fine dining. Capacity has also been expanded in order to accommodate anticipated growth in the number of (intercontinental) lounge visitors in the future. Once renovated completely, the lounge will offer around 1,500 seats in comparison with the previous 800 and will boast a surface area of 6,800 m2 compared to 3,600 m2 now.

The “Polder” zone opened today, with a temporary setup offering extra seats – and therefore greater capacity – until the renovation process concludes in summer 2019. As of today, customers can already enjoy the Dutch Mountain for entertainment, and the new Sky zone bar on the third floor.