Now we look forward to 2025 with great enthusiasm!

Activities first nine months 
Engineering & Maintenance is experiencing supply chain issues and saw its operating result drop by half. Cargo is performing in line with the first nine months of 2023.  Transavia recorded higher turnover compared to last year, despite operational challenges. A total of 7.5 million people travelled with Transavia from January to September. In addition, Transavia welcomed six new A321neos to its fleet.  

For the fourth consecutive year, KLM has again won the APEX World Class Award. This special recognition is granted by customers and the industry for achievements in customer experience, sustainability and safety. The prestigious award is presented annually by the international Airline Passenger Experience Association (APEX), which evaluates passenger experiences. Winners are chosen based on worldwide audits and consumer reviews. Ben Smith, CEO of Air France-KLM, accepted the award in Los Angeles (USA) from Joe Leader, CEO of APEX Group.

The World Class Award reflects performance in service, customer experiences, sustainability and safety. KLM aims to shine in relation to all these aspects: at the airport, in its lounges and of course, on board.

Ton Dortmans began his career at KLM on August 1, 1985, and has since held various positions within E&M, Ground Services, Flight Operations and the Operations Control Center. In 2012, he was appointed EVP E&M, a position in which he is responsible for the aircraft maintenance of the KLM fleet and about 200 external Maintenance, Repair & Overhaul (MRO) customers worldwide. In addition to his role within E&M, Ton has a number of secondary activities in which he represents KLM, for example as Chair of EPCOR B.V. and Board member of KLM UK Engineering Ltd.

Marjan Rintel, CEO of KLM: "Timely and safely maintaining aircraft, engines, and components, that’s what E&M is all about. Ton Dortmans has carried out that great responsibility with zeal, showing a passion for the technology, but above all for the people behind it. He managed to lead E&M through challenging circumstances in recent years, when we had to let go of many engineering colleagues during COVID and then had to scale up again. I want to sincerely thank Ton Dortmans for everything he has brought to KLM and wish him the best of luck.”

Mathieu Essenberg, currently EVP Hub Operations at Ground Services, will take over the role of EVP E&M from January 2025. Mathieu started his career at KLM in 2002 and has since held various management positions within KLM Cityhopper, Flight Operations, and E&M. He is also still qualified as a captain on the Boeing 737.

Marjan Rintel: "The maintenance and thereby the availability of our fleet has our highest attention. Mathieu has proven that he can lead major changes while also paying attention to daily challenges. His strategic vision and pragmatic result-oriented approach make him the right person to lead E&M."

Koen Bolster, currently Vice President Worldwide Operations Cargo, will take over the role of EVP Hub Operations at Ground Services from February 1, 2025. Koen started his career at KLM in 2006 and has since held various positions within Ground Services and Cargo, as well as in network planning and passenger revenue management. He also worked for KLM in Frankfurt and Paris.

Maarten Stienen, COO of KLM: “With his broad KLM knowledge and experience, Koen can make a significant contribution to the further growth and future of Ground Services. Koen has shown at Cargo that he can find the balance between daily operations and long-term goals, while also keeping an eye on the human side of processes. I wish him the best of luck and look forward to our collaboration.”