KLM Newsroom

KLM wins APEX World Class Award 2023

Thu, 27 Oct 2022 10:00:00 +0200

The World Class Award reflects service, guest experience, safety and sustainability performance. KLM aims to excel in all these areas in its interaction with customers. As reported by the panel of judges: “The experiences on the ground, in the lounges and during the numerous audit flights were impressive. KLM employees were sincere, friendly and helpful towards all their guests. We experience these qualities as an integral part of the KLM service culture.”

APEX is the largest international organisation when it comes to passenger perceptions related to airlines and has developed into a renowned research and rating organisation. This year’s World Class Award was given to eight airlines. Alongside KLM, this included Japan Airlines, Qatar Airways, Emirates, Xiamen Airlines, Singapore Airlines, Saudia and Turkish Airlines. To stand a chance of winning a World Class Award, an airline must already carry a five-star rating.

KLM Animal Hotel wins international IPATA Excellence Award 2019

Fri, 15 Nov 2019 12:02:58 +0100

The International Pet and Animal Transportation Association (IPATA) is an international trade association for companies dedicated to the care and welfare of pets and animals during transportation. Every year, IPATA presents awards to companies involved in animal transport, including airlines. The Excellence Award was presented for the first time this year. IPATA members were asked to vote on the basis of the following criteria: communication, reliability, price, care during transfer, and compliance with IATA regulations.

Ruud Leukel, supervisor of the Animal Hotel, accepted the prize on behalf of all Animal Hotel staff.

KLM’s Holland Herald wins two international Content Marketing Awards

Tue, 30 Jul 2019 10:00:00 +0200

With its unique imagery and striking monthly features, including an extended interview with a leading Global Citizen, as well as original reports on popular and less well-known destinations, KLM’s inflight magazine Holland Herald inspires and informs 2.9 million passengers every month.

Judges’ report

The judging panel of the Content Marketing Awards said the following about Holland Herald in its report for the Best Overall Editorial – Print: “From cover to cover, the content in your publication is so compelling and the design so pleasing that readers will want to absorb every word, linger on every layout. Show your content marketing colleagues how it’s done – and tell us how you went about it.”

The panel said the following in their report for the Hospitality/Travel Publication Award: “All of the elements of editorial and design come together to maximize the communication goals in this specific industry niche. Travel and hospitality offer great opportunities for stunning photography and fascinating storytelling. You seize those opportunities, with a publication that’s at once fun to flip through, fascinating to read and perfectly tailored to its strategic purpose and its specific audience.”

Holland Herald is produced in cooperation with the in-house content marketing agency Hearst Create.

KLM takes possession of FlightStats Punctuality Award

Wed, 15 Feb 2017 11:39:48 +0100

KLM staff members Tino de Jong and Nadia Aarab took possession of the award. They both work for the Ground Services division, which is responsible for handling passengers, baggage and aircraft and, in so doing, makes a major contribution to KLM’s punctuality. Pilots, cabin crew members, and maintenance staff were also present at the awards ceremony.

About FlightStats
Every year, civil aviation data information company FlightStats publishes a ranking of international airlines, comparing them for punctuality, flight schedules, and flight times. In January, they announced that KLM had taken first place worldwide.

Era Award for KLM Cityhopper

Fri, 09 Oct 2009 01:00:00 +0200

The ERA Award has been in existence since 1991 and has grown to be a widely recognized commendation within the sector. In its report, the ERA wrote that KLM Cityhopper has performed especially well in a variety of areas. By acquiring 17 EMBRAER 190s, KLM Cityhopper is carrying out a robust fleet renewal programme, thereby strengthening the stability of its operations, reducing costs, and creating fewer CO2 emissions. By the end of this year KLC will have ten EMBRAER 190s in its fleet and will acquire another seven in 2010.

The new B Pier at Schiphol, KLC’s home base, will allow for more efficient handling and result in greater passenger satisfaction. The jury praised the company’s reorganisation of its technical activities and creation of a KLC Engineering & Maintenance Control Department, which will allow KLC to contract out maintenance activities while retaining supervision of those activities.

KLM Cityhopper Managing Director Boet Kreiken is proud of this recognition by the company’s European colleagues. “We have already heard many positive reactions from passengers about our innovations,” he said. “They have shown special appreciation for the EMBRAER 190s and for the new B Pier. But, it’s great to receive this kind of recognition from our fellow European regional airlines for the changes we’ve made. It’s a real compliment for all the efforts the dedicated professionals within the KLC organisation have made. The ERA award ranks KLC among the top European regional airlines!”

The European Regions Airline Association (ERA) represents 200 European companies in the airline industry. Every year, of the sixty affiliated airlines, three members are chosen from among their ranks that have performed best of all. This year, the jury consisted of experts from the sector including a number of former CEOs of European airlines and independent aviation journalists from a variety of European countries.