KLM Newsroom

KLM wins APEX World Class Award 2024

Thu, 21 Sep 2023 11:02:56 +0200

For the third consecutive year, KLM has again won the APEX World Class Award. This special recognition is awarded by customers and the industry for performance in relation to themes including safety, customer well-being and sustainability. The prestigious award is presented annually by the international Airline Passenger Experience Association (APEX), which evaluates passenger perceptions. Winners are chosen on the basis of worldwide audits and consumer reviews, and are required to be awarded five-star reviews at the very least. In addition to winning the World Class Award, KLM was also recognised as Best-in-Class for Sustainability.

The World Class Award reflects service, guest experiences, safety and sustainability performance. KLM aims to shine in relation to all these aspects, on the ground, in its lounges and of course on board.

APEX
APEX is the biggest international airline association when it comes to passenger perceptions and has developed into a renowned research and rating organisation.
This year’s World Class Award was dished out to eight airlines. Alongside KLM, this included Emirates, Singapore Airlines, Qatar Airways, Japan Airlines, Xiamen Airlines and Saudia.

KLM wins APEX World Class Award 2023

Thu, 27 Oct 2022 10:00:00 +0200

The World Class Award reflects service, guest experience, safety and sustainability performance. KLM aims to excel in all these areas in its interaction with customers. As reported by the panel of judges: “The experiences on the ground, in the lounges and during the numerous audit flights were impressive. KLM employees were sincere, friendly and helpful towards all their guests. We experience these qualities as an integral part of the KLM service culture.”

APEX is the largest international organisation when it comes to passenger perceptions related to airlines and has developed into a renowned research and rating organisation. This year’s World Class Award was given to eight airlines. Alongside KLM, this included Japan Airlines, Qatar Airways, Emirates, Xiamen Airlines, Singapore Airlines, Saudia and Turkish Airlines. To stand a chance of winning a World Class Award, an airline must already carry a five-star rating.

KLM retains five-star APEX status

Thu, 10 Dec 2020 12:30:00 +0100

KLM Royal Dutch Airlines has retained its five-star classification based on customer evaluations gathered by the Airline Passenger Experience Association (APEX). Covering more than a million flights operated by just under 600 airlines, the APEX evaluation takes into account seat comfort, cabin service, food & beverage, entertainment and Wi-Fi.

This is the second consecutive year that KLM has been awarded a five-star rating by customers worldwide.

The APEX Official Airline Ratings are based on neutral, third-party passenger feedback and insights gathered via APEX’s cooperation with TripIt from Concur, the world’s highest-rated travel-organising app. Using a five-star scale, passengers rated more than a million flights operated by just under 600 airlines worldwide. The APEX Official Airline Ratings are independently certified by a professional external auditor.