<![CDATA[KLM Newsroom]]> https://news.klm.com/ en Tue, 08 Sep 2026 14:23:46 +0200 Fri, 17 Feb 2023 07:05:53 +0100 <![CDATA[KLM Newsroom]]> https://content.presspage.com/clients/150_162.jpg https://news.klm.com/ 144 KLM Group annual figures: Financial recovery in uncertain times https://news.klm.com/klm-group-annual-figures-financial-recovery-in-uncertain-times/ https://news.klm.com/klm-group-annual-figures-financial-recovery-in-uncertain-times/560023KLM Group posted an operating profit of EUR 706 million on revenues of EUR 10.7 billion in 2022 with an operating margin of 6.6%. Issues during operational ramp-up prevented KLM from delivering the level of service to which customers are accustomed and employees faced major challenges. The figures nevertheless show that customers are eager to continue travelling.

]]>The annual figures bring KLM Royal Dutch Airlines closer to its 2019 results, an achievement that can be attributed to the rapid recovery in the demand for travel after Covid-related travel restrictions were eased in early 2022. Even so, KLM will be facing a number of uncertainties in 2023. Geopolitical tensions, inflation, a possible recession and the high price of fuel could all impact its financial performance.

KLM exceeded expectations in all its markets in 2022, with the exception of Asia, where Covid-19 restrictions continued to impede recovery, specifically in China. Cargo once again made a major contribution to KLM’s performance. E&M also recovered, despite longer delivery times for parts. Transavia had a great summer, with revenues returning to pre-Covid-19 levels.

KLM welcomed 25.8 million passengers on board last year and Transavia 7.7 million. Due to operational problems at Schiphol and KLM’s own labour shortages, the customer experience rating was 37, well below the NPS target of 50. Now that calm has largely returned to Schiphol, we are pleased to see our NPS rising again. Customers responded positively last year to the introduction of our new Premium Comfort Class on intercontinental flights.

KLM continued its drive towards operational sustainability in 2022. For example, we made it standard practice to add 0.5% sustainable aviation fuel (SAF) to the fuel systems of flights departing from Amsterdam and doubled that amount to 1% as of this year. KLM also signed supply contracts with two SAF producers, taking it a step closer to its goal of adding 10% SAF for all flights worldwide by 2030. KLM further entered into partnership with Thalys to improve its air/rail transfer product on the Brussels-Amsterdam route. And finally, the Science Based Targets initiative (SBTi) approved KLM’s CO2 emissions targets, ensuring that it complies with the Paris Agreement on climate change.  

 

https://www.airfranceklm.com/en/newsroom/full-year-2022-results

 

]]> We have achieved these results thanks to the loyalty of our customers and the commitment of all colleagues. Our employees have made an enormous effort over the past year to offer customers quality under difficult circumstances. Major challenges remain, but the 2022 results give us reason to be cautiously optimistic. We are indebted to our customers and our dedicated employees for this. The Dutch are eager to continue flying and we see more people travelling worldwide. At the same time, we have uncertainties to reckon with, such as inflation, the price of fuel and scarcity in the labour market. We will continue to invest in customer products and services in the years ahead, with an emphasis on sustainability, but we can only do so if we exercise systematic cost control. This is how we can prepare KLM for the future and offer our customers memorable experiences.]]> Once travel restrictions were lifted at the start of the year, the demand for air travel recovered quickly. This enabled KLM to repay the loans it received from the Dutch government as part of its support package in the second quarter of 2022. However, KLM has yet to repay EUR 1.4 billion in deferred wage tax. Because we welcomed more customers on board, passenger load factor rose to 84%. This bodes well for the year ahead, when we will be forced to contend with ongoing geopolitical tensions and other prohibitive factors. During the second quarter of this year, we expect to terminate the loans guaranteed by the Dutch state and replace them with a credit facility with our relationship banks.]]> Fri, 17 Feb 2023 07:03:45 +0100 https://content.presspage.com/uploads/162/500_mkw-4278.jpg?10000 https://content.presspage.com/uploads/162/mkw-4278.jpg?10000 KLM Royal Dutch Airlines brings targets further in line with UN Paris Climate Agreement by also committing to Science-Based Targets initiative (SBTi) https://news.klm.com/klm-royal-dutch-airlines-brings-targets-further-in-line-with-un-paris-climate-agreement-by-also-committing-to-science-based-targets-initiative-sbti/ https://news.klm.com/klm-royal-dutch-airlines-brings-targets-further-in-line-with-un-paris-climate-agreement-by-also-committing-to-science-based-targets-initiative-sbti/480004Together with Air France-KLM and Air France, KLM Royal Dutch Airlines today announced that it will be bringing its targets for reducing CO2 emissions in line with the UN Paris Climate Agreement. This agreement aims to limit global warming to well below 2°C above pre-industrial levels in order to combat the impact of climate change. “Very recently, a number of airlines – including KLM – committed to achieving Net Zero by 2050 under the IATA umbrella. This constitutes another important aspect of the Paris Agreement. We are now taking the next, crucial step for the entire Air France-KLM Group. We are committing ourselves to the CO2 reduction path developed by SBTi specifically for the airline industry. This will bring our targets further in line with the Paris Climate Agreement,” says Pieter Elbers, CEO of KLM. 

]]>Air France-KLM, Air France and KLM have each signed a letter of intent in which the group declares its commitment to cooperating with the Science Based Targets initiative (SBTi). Based on scientifically substantiated targets to reduce CO2 emissions and working in consultation, a corresponding path will be established and validated. Pieter Elbers, CEO of KLM Royal Dutch Airlines: “The earth has clear limits as to how we use our resources and the volume of emissions we generate. In recent years, we have worked hard at a national, European and global level to cooperate, innovate and define agreements. By establishing SBTi, we can further reduce our CO2 emissions step by step in a transparent manner. Initiatives including fleet renewal, Sustainable Aviation Fuel (SAF) and further operational innovation and efficiency will enable us to achieve the targets.” (see enclosed "KLM's pathway towards the Paris climate goals")

Fly Responsibly

In 2019, KLM introduced its Fly Responsibly sustainability initiative, directed at transforming KLM into a more sustainable airline. In addition to fleet renewal, scaling-up production and use of SAF form the cornerstone of KLM’s approach. Cooperation and supportive policies are needed to create a level playing field upon which SAF will become the standard. Elbers: “A successful, ambitious climate policy hinges on cooperating well with industry parties, knowledge institutions and governments. Together, we must reach solid agreements that truly support the energy transition.”

Despite the huge impact of Covid-19, sustainability has remained a top priority for KLM. In 2021, KLM added the first of 25 new Embraer 195-E2 aircraft to its fleet. This aircraft emits 31% less CO2 per passenger than its predecessor. KLM also took part in trials involving sustainable taxiing and operated the world’s first commercial flight powered by a fuel mixture containing synthetic kerosene.

How does SBTi work?

SBTi is a partnership between four NGOs and knowledge institutions: the Carbon Disclosure Project (CDP), World Resources Institute (WRI), UN Global Compact and World Wide Fund for Nature (WWF). SBTi helps private-sector organisations to set climate targets in line with the Paris Climate Agreement, based on what science tells them is necessary to honour the agreement, and to give short and medium-term targets concrete shape. Working with SBTi will enable KLM to gradually reduce its CO2 emissions per passenger-kilometre. Until the targets for Air France-KLM are set and validated, KLM will continue to work on its current ambitions for 2030.

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