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KLM wants a single manager


To better meet our customers’ wishes and to become more efficient, KLM needs to transform. It is important that cabin personnel are part of this transformation.

Last week, KLM shared the main features of a new way of working with cabin crew colleagues. These include changes to crew deployment, whereby more members of the cabin crew provide direct services to our passengers and there is less supervision. The number of crew members on board remains the same.

KLM intercontinental flights currently have two managers on board. A timeframe for the transition to the new way of working has not yet been set.