From a special glass pavilion at Schiphol Plaza, our #HappytoHelp customer service team will spend five days assisting travellers via social media as well as at various airports worldwide. Service at the pavilion will be available 24 hours a day, as is the case for all KLM customer service. The campaign will be on from Monday, 13 October, until Friday, 17 October.

With this campaign, KLM would like to show just how important top-quality service can be. All queries and requests will be dealt with in an open, caring and personal manner, with a view to ensuring a swift and professional response.