Some modules are disabled because cookies are declined. Accept cookies to experience the full functionality of this page.
ACCEPT COOKIES
Amstelveen,
20
November
2013

KLM displays live response time for social media service

Summary

KLM Royal Dutch Airlines is introducing a live response time display for its social media services at KLM.com and Twitter. Herewith KLM shows that it lives up to its promise to respond to questions and requests within one hour.

We believe in the transparency of social media. Customers want to know what to expect from us. We now offer them real-time insight into our response time.
Martijn van der Zee, SVP E-Commerce AIR FRANCE KLM

The social media live response time can be seen in the header on Twitter and on the customer support page at KLM.com. It will also be visible on Facebook shortly.

KLM offers customer service 24/7 in ten languages on Twitter, Facebook and VKontakte. This service will soon be expanded to include Google+ and Sina Weibo. KLM’s social media team handles about 30,000 messages each week.

Boilerplate

About KLM
KLM Royal Dutch Airlines was founded in 1919, making it the world’s oldest airline still operating under its original name. In 2004, Air France and KLM merged to form AIR FRANCE KLM. The merger produced the strongest European airline group based on two powerful brands and hubs – Amsterdam Airport Schiphol and Paris Charles de Gaulle. Retaining its own identity, the group focuses on three core businesses: passenger transport, cargo and aircraft maintenance.

In the Netherlands, KLM comprises the core of the KLM Group, which further includes KLM Cityhopper, transavia.com and Martinair. KLM serves all its destinations using a modern fleet and employs over 33,000 people around the world. KLM is a leader in the airline industry, offering reliable operations and customer-oriented products resulting from its policy of enthusiasm and sustainable innovation.

KLM is a member of the global SkyTeam airline alliance, offering customers an extensive worldwide network. The KLM network connects the Netherlands to every important economic region in the world and, as such, serves as a powerful driver for the economy.

About SkyTeam
SkyTeam is a global airline alliance providing customers from member airlines access to an extensive worldwide network offering more destinations, more frequencies and more connectivity. Passengers can earn and redeem Frequent Flyer Miles throughout the SkyTeam network. SkyTeam member airlines offer customers access to over 490 lounges worldwide.

klm.com | airfrance.com | facebook klm | twitter klm | blog.klm | skyteam.com | skyteam-facebook | skyteam-youtube

Share this release
Latest news
Contact information
KLM Royal Dutch Airlines
KLM Mediarelations

tel: + 31 20 649 45 45
e-mail:

Social media